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Post-purchase Experience & Shipping Delays with Harry's (harrys.com)

09 Jun 2022
Case Study
Case Studies
Post-purchase Experience & Shipping Delays with Harry's (harrys.com)
* Global shipping delays are impacting all of us, what can you do to improve the customer experience?
* Utilising reporting and BI to navigate and improve last mile delivery 
* Identifying the root cause of delivery exception to improve overall lead times
* Optimising carrier performance to improve the on-time rate
Chairperson
Andrew Chan, Co-Founder & CMO - AfterShip
Speakers
Darren Major, Customer Experience Manager, Flamingo (Harry’s) - Flamingo