* A single DC does it all: store replenishment, e-commerce fulfilment, automated & manual processes, multi-brand, 24/7, sales & returns
* But how to orchestrate both man and machine as and when needed, simultaneously
* How leading brands are thriving with the integration of machines into their existing networks
* A case study with Monoprix and Exotec

* Moving towards automated processes that will boost throughput, cut costs, and meet growing customer demand
* How logistics robots are diversifying and achieving proficiency
* How to pair traditional automation providers with a new wave of startups
* Co-innovating products and services for efficiency gains in supply chain operations.
* Why you should seriously consider robotic opportunities and solutions now
* Micro-fulfilment needs that require novel automation and robotics technologies
* Better asset utilisation and overall productivity but what legal restrictions on the use of robots near human workers should we be aware of?
* Addressing ethical concerns and pushback from labour unions on the appropriate level of automation versus human job security

* Changes in consumption habits within categories & purchasing channels
* The online sales surge of groceries, hygiene & health products, toys, electronics, hobbies & DIY
* Enabling supply chains with an eBrand team to compete with digital native brands
* Boosting e-commerce sales & delivering the best personalised customer experience
* Overcoming deficient customer fulfilment with effective order management, orchestration & logistics management
* Increasing competitiveness through intelligent SCs

* Eco-selective online buyers expect environmental responsibility from companies: how to speed up your green delivery strategies
* Innovative, responsible applications that will support and democratise your delivery practices
* What solutions can be deployed to reduce your carbon footprint throughout the supply chain?

* Engaging with your customers beyond the ‘Buy’ button
* Making post-purchase experiences more efficient and cost-effective
* Providing convenience and choice for consumers
* Driving better bottom-line results AND making the greatest impact on sustainability
Using data from 236 countries and territories around the world, 2bn shipments, and over 8bn customer interactions, this session will help retailers, brands, carriers and 3PLs delight customers, achieve differentiation, and optimise operations

* How to build innovation as a culture
* Market changes dictate innovation
* The importance of flexibility and adaptability to win

* Innovation and sustainable development for logistics is plausible — what role does the robotics play for carbon-neutral warehouses?
* Key considerations in choosing the right technology that will solve your issues and future proof your business operations
* How has warehousing software evolved to make it easier to integrate the robots that are taking on a growing role in fulfilment operations?
* An exploration of warehouse automation implementations: Cost, service, and flexibility matters
* Exploring emerging technologies: warehouse Drones, AI, machine learning, and blockchain

* Meeting customer demand, driving brand differentiation and loyalty
* The data-led leverage: How to scale up and optimise your logistics operations
* The rise of innovative delivery and fulfilment models that maximise the customer experience
* How to reach peak efficiency across multiple delivery models
* Fast track to improving your current delivery ecosystem — analysing retailers’ current strengths and weaknesses
* Why you need to prioritise a connected fulfilment network, automation capabilities, and hyperlocal delivery
* Overcoming real-time order visibility and travel time
* Sustainability and carbon emissions considerations

* Your riddle of the day: Rapidly scale, improve local performance, deliver better customer experience while improving efficiency and agility
* How SaaS-based, modular technologies can enable unparalleled on-demand grocery convenience
* Showcasing how to match the convenience of retail grocery by offering reliable, local, one-hour grocery delivery, despite unpredictable levels of demand
* It is easy as pie: managing, automating, and measuring multiple delivery models that are eco-friendly
* Manage, automate and measure multiple delivery models
* Show casing how to match the convenience of retail grocery by offering reliable, local, one-hour grocery delivery, despite unpredictable levels of demand

* It is difficult for e-commerce and consumers to navigate a market that actively misleads and greenwashes. Consumers may see emission free and carbon neutral deliveries – but is this really solving the problem with congestion?
* We need to accelerate the sustainability agenda in logistics and incentivise genuine responsibility – this is for Governments to lead. There are many opportunities for businesses to understand how they can build truly sustainable businesses - share case studies
* What if the market doesn’t change? We know consumers are increasingly demanding it at checkout – and we know that our cities are polluted and congested. The sector needs to change to provide the market what it wants, what it needs, and to secure long-term businesses for the future

* What ‘Omnichannel Returns’ means in the modern retail world
* How it affects returns operations, and the best way to tackle it
* The Smart Returns Management approach — what is it and how it is different from reverse logistics and how it helps key challenges faced by retailers

 

* Why rapid delivery is now a critical part of the supply chain in a post-covid world
* How to avoid the initial pitfalls when launching a delivery pilot
* Creating real and sustainable value in a last-mile system
* How to cater for customers’ expectations on delivery quality
* Nailing industry-leading delivery experiences for your customers…and couriers
* The need for operational resilience and potential pathways that’ll reduce costs
* Why data is the winning formula for a successful last-mile

* Ship from store: A pandemic retail trend that's here to stay?
* Delivering to customers and rebuilding Loyalty: why you should provide a delivery option that suits the customer, not the deliverer
* The role of innovation in a more sustainable future — why it is a good idea to let your customers know the carbon footprint of the delivery option they pick
* Managing transport administration can feel overwhelming — how you can earn both time and money through simplified handling

* Why the success rate of consumer deliveries matters - the status quo of consumer expectations
* How to improve the economics of e-commerce supply chains through strategic fulfilment networks
* Technology to drive control, visibility and flexibility
* Work towards your net zero promise and achieve a social impact

* How consumer preferences are changing, and how retailers and delivery providers respond
* Post-Covid shopping trends in flux: how retailers and delivery providers can adjust
* From green delivery to locker roll-outs: new data from DHL eCommerce Solutions debated with a leading e-commerce retailer

* Why you should boost your sales in relevant third countries in Europe
* Tools and systems that allow you to grow beyond the borders of the EU with minimal effort and in the shortest possible time
* Concentrate on your core business rather than taking administra-tive challenges in VAT and customs clearance
* Be more relaxed about customs, taxes and dealing with authorities
* Increase your customer satisfaction through fast returns and refund processes

* See how industry-wide customer trends like supply chain delays and growing return rates are increasing the need for robust post-purchase strategies
* Discover why providing real-time, branded experiences will drive growth and feed your bottom line
* See the real-time results: impressive conversion rates (11teamsports), strong performance stats (MediaMarktSaturn), double-digit basket increases (Lidl), high open rate on emails (Bergzeit), reduction in ‘Where Is My Order?’ questions (Granit), notable increase in customer reviews (Hessnatur)
* Hear from Patagonia, who will share what challenges they face in this ever-changing market AND how employing a data-driven post-purchase solution has driven real results

* Acquiring 11 companies with 21 e-commerce brands in a year — how did we do it?
* The magic formula to managing a growing turnover and portfolio
* Rapid scaling essentials: different IT systems, algorithms, and an agile working
* Mastering e-commerce operations scale-up

* Why home delivery is unsustainable and is reaching a tipping point
* The key to enhancing customer satisfaction: how out of home solves for the modern consumer
* Ecological and economic deliberations on out of home and home delivery
* Driving efficiencies: seasonal peaks, delivery staff support, less emissions, cost cutting

* Creating solution designs, fast: responding to complex changes in regulatory requirements
* Brexit busters: "How we eased the impact on UK-EU cross-border trade"
* Championing the red tape and customs processes — EU-UK & EU-CH trade in a breeze
* How customs-tailored approaches can make your day
* Redefining and refining processes thorough effective logi-tech
* Automation, speed, and customs compliance: ensuring efficiency and speed
* Navigating government rules, restrictions and involved systems
* Ensuring fast deliveries and real-time status: finding the right ‘t’ solution
* Overcoming employees' fears and reservations: new technology and a changing work environment

* With no sign of supply chain pressures going away, how do you continue to adapt fulfillment operations to stay ahead?
* What weaknesses are exposed by labour shortages, global events, and consumer expectations in the now old technologies?
* What are new thinking and technologies to consider?
* Hear how a global fashion retailer is investing in robotic automation and artificial intelligence to future proof their fulfillment operations

* How to expand internationally at low costs?
* How to combine sustainability with saving costs when shipping abroad ?
* How to save 25% on shipping costs to Switzerland?

* Retailers and brands need to live up to consumers’ sustainability expectations: what state-of the-art solutions exist that fit circularity metrics
* How to offer the guilt-free shopping experience: solving problems in a magical way through leveraging the right technology at the right time
* Sustainability and the wow factor: how to partner with retailers to create sustainable supply chains

* An in-depth overview of e-shoppers expectations
* How to develop in a world of uncertainties: “end” of Covid crisis but rising inflation, global unrest, higher cost of energy and supply chain disruptions
* Impact of this new economy on customers, brands, retailers and carriers