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DELIVER's Founder and Chairman, Stephane Tomczak, officially opens DELIVER Middle East for its launch edition, in partnership with DP World.
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DP World opens DELIVER Middle East with a powerful welcome that reflects its pivotal role in shaping the region’s logistics landscape. As one of the world’s leading trade enablers and the headline partner of this year’s event, DP World has the vision, ambition, and mindset that defines the future of logistics in the Middle East.
Speakers
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For over seven decades, Chalhoub Group has been redefining what luxury means in the Middle East and influencing how it’s experienced worldwide. The company evolved from a family business into a powerhouse hybrid retailer, curating global brands, crafting immersive concepts and building its own successful labels. We will dive into the Group’s digital-first transformation, its innovation engine, and its growing role as a global investor shaping the next generation of luxury. Join us to uncover how Chalhoub Group is designing the future of luxury in the region and beyond.
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From Saudi Vision 2030 to the UAE’s Net Zero 2050 pledge, sustainability targets are set, but how will supply chains deliver?
Gilbert Abi Zeid, Vice President of Logistics at GMG, sets the stage with a focused look at how retailers can realistically move toward Net Zero across their supply chains. Drawing on GMG’s own sustainability-driven logistics transformation, he will highlight the practical steps, technology choices and operational shifts that matter most between now and 2050.
A clear, actionable roadmap from one of the region’s leading logistics voices.
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Kibsons’ evolution from a traditional fresh-food distributor into one of the UAE’s fastest-growing e-commerce brands is a masterclass in strategic reinvention. In this keynote, Halima Jumani reveals how the company re-engineered its supply chain, operational model, and customer experience to meet the demands of a digital-first consumer base, while preserving the quality, trust, and price competitiveness that defined its legacy business. She explores the pivotal decisions behind Kibsons’ high-velocity growth: investing in cold-chain resilience, leveraging technology to unlock speed and transparency, reshaping last-mile execution, and cultivating a people-centred culture capable of supporting rapid scale.
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Enjoy the event's gourmet cuisine, while taking advantage of additional networking opportunities.
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This session looks at how last-mile deliveries are reshaping the urban landscape. It explores the shift from traditional e-commerce to q-commerce, the rise of micro fulfilment centres, and how the push for speed is changing how cities are planned and used. The discussion also touches on the role of technology in enabling faster, more local deliveries, the sustainability trade-offs that come with this shift, and the real impact on rider fatigue. Together, these elements show how last-mile logistics is influencing urban life and why cities must find a balance between speed, scale, and responsibility.Sponsored by:Jeebly
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If the past year has proven anything, it’s that the gap between the retail elite and the rest of the market is no longer a crack - it’s a canyon. We are entering the era of agentic commerce, where AI no longer simply recommends products, but actively executes supply chain and operational decisions in real time. In this session, global retail expert Alex Baker cuts through the industry noise to deliver a set of brutally honest insights: which global retail and supply chain trends are truly scalable in the Middle East, and which are little more than expensive distractions. We’ll discuss what businesses are doing today to grow and cut at the same time, from retail media to automation.
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In an era defined by volatility, logistics leaders must design supply chains that can adapt, reconfigure, and perform under constant pressure. This session explores how organisations can respond by strengthening operational consistency, integrating multimodal networks, empowering people, and embedding sustainability into everyday performance. Through practical frameworks and global examples, the discussion shows how trusted data, standardised processes and collaborative cultures enable faster decision-making, greater resilience, and scalable performance across complex supply chains.Speakers
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Retail in the Middle East is transforming fast. Customer expectations for speed, convenience, and consistency are rising, while operational complexity is increasing. But most retailers still operate with siloed processes and systems across fulfilment, transportation, labour, and yard management, adding friction and cost just when they need agility and speed. In this session, we’ll explore the business impact of fragmented execution and show how unifying retail operations can help retailers gain control, improve service, and scale profitably. Backed by industry research and regional trends, this presentation offers a strategic roadmap for moving from reactive operations to synchronized execution, so retailers can thrive in a fast-moving, high-demand environment.Speakers
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The future of e-commerce logistics isn't about being faster, it's about agility. As brands expand globally, relying on a patchwork of 3PLs creates fragmentation, inconsistent performance, and avoidable operational drag. In this session, we explore why high-growth brands are adopting a 4PL mindset: one partner orchestrating your entire global supply chain so you can pivot faster, stay customer-focused, and put more energy into scaling the brand. Walk away from this session with a clear understanding of what value a 4PL mindset will bring to your brand and a practical framework for building agility into your global supply chain.Sponsored by:Wayfindr
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Logistics operations are under increasing pressure from label shortages, sustainability compliance, rising labor costs, space constraints in fulfillment centers, and growing expectations for packaging quality. At the same time, operations must support high levels of integration across both greenfield and brownfield environments. This presentation explores how right-sized packaging solutions address these challenges by improving scalability, flexibility, operational efficiency, and return on investment - helping logistics leaders build resilient, future-ready operations.
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Get ready to discover the best suppliers in the retail and commerce industry!
Exclusively voted by retailers, our awards will celebrate companies proving excellence in the categories below:
- Game Changer Award
- Sustainability Award
- Customer Experience Award
- Rising Star Award
- Brand Excellence Award
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It’s time to unwind after a long day! Enjoy a refreshing drink, savour some gourmet bites, and get ready to hit the dance floor.
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An exclusive, invite-only gathering celebrating women in retail. Join us for a morning of meaningful connections, inspiring conversations, and a delicious breakfast as we celebrate leadership, innovation, and the power of women shaping the industry. RSVP essential.
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The Middle East is rewriting the global logistics map. From world-class ports and free zones to digital trade corridors and new industrial ecosystems, the region is rapidly becoming a hub for supply chain reinvention. Yet, with growth comes uncertainty, and the question is no longer how to adapt, but how to stay reliable when everything around you is changing.
From shifting trade flows and regulatory changes to technology adoption and sustainability goals, this session reveals how supply chain reliability has become the new measure of competitive strength across the region.Speakers
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Behind every successful multinational lies one of the most finely tuned value chains in global retail, where finance, supply, logistics, and governance operate as one ecosystem.
Sally Zikri, CFO & Public Affairs Officer of Decathlon Egypt, and Dr. Michael Boutros, Partner at Shahid Law Firm Egypt will discuss how multinational companies can achieve sustainable growth by building seamless integration between finance, operations, and legal governance across their global value chains. Sally will share how Decathlon aligns financial strategy with supply chain dynamics to optimise value creation, enhance visibility, and drive operational agility. Michael will highlight the legal and governance frameworks that enable this model to function effectively—covering compliance, contractual discipline, and risk management across jurisdictions. Together, they will reveal how Decathlon’s integrated approach offers a blueprint for multinationals seeking to connect financial precision, operational excellence, and sound governance into one coherent, value-generating ecosystem.
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What will the next five years be defined by: drones, lockers, or customer-first delivery models?
A strategic, insight-driven roundtable unpacking how last-mile delivery in the Gulf is set to transform over the next five years. With rapid urbanisation, booming eCommerce, and an increasingly demanding customer base, the region is becoming a global testbed for next-generation delivery models.
Key Topics: Emerging delivery models, Locker networks and OOH, Customer-first delivery strategies, Urban logistics hubs and micro-fulfilment centres
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A discussion to dissect the most urgent challenges shaping today’s global supply chain and logistics landscape, with a sharp lens on the Middle East’s rapidly evolving ecosystem. Going beyond surface-level trends, diving into the strategic, operational, and technological shifts that will define competitiveness over the next five years.
Key Topics: Emerging macro trends, Next-generation technologies, Operational resilience, Strategic partnerships
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The Middle East is on the brink of a seismic workforce transformation, one that will redefine the global logistics talent map. With one of the youngest, fastest-growing populations in the world, bold nationalisation strategies reshaping the labour market, and unprecedented investments in automation, AI, and digital infrastructure, the MENA region is uniquely positioned to become a global exporter of high-value logistics expertise. In this session, we’ll uncover why MENA, once reliant on imported labour, is now building a homegrown pipeline of specialised, tech-enabled professionals ready to lead global supply chain innovation.Speakers
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Governments across the Middle East are investing heavily in logistics infrastructure, while the private sector brings agility, technology, and execution. Partnerships between regulators, free zones, and businesses are shaping smarter, more connected supply chains, building more collaborative models are unlocking growth and positioning the region as a global logistics powerhouse.Speakers
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A forward-thinking roundtable exploring how fulfilment, logistics, and personalisation are becoming the true engines of modern customer experience. As expectations for speed, convenience, and reliability intensify across the Gulf, brands are re-engineering fulfilment operations to deliver not just products, but delight.
Key Topics: Speed, transparency, and convenience, Fulfilment as a CX differentiator, Personalisation powered by data, Seamless post-purchase experiences, Building loyalty through operational excellence
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A senior-level roundtable designed for leaders shaping the next generation of supply chain organisations. As automation, AI, and rapid digitalisation redefine operating models, leadership itself is undergoing a transformation. This session explores the essential steps to lead supplier relationships with clarity and impact, build and retain world-class talent, and reskill teams for a technology-driven future.
Key Topics: Strategic supplier leadership, Talent & workforce management, Culture as a competitive advantage, Advancing diversity, inclusion, and gender balance, Leading through change and disruption