THE FIRST LOOK AT THE DELIVER MIDDLE EAST PROGRAMME

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10:50 AM
  1. Conference Area
    10 mins

    DELIVER's Founder and Chairman, Stephane Tomczak, officially opens DELIVER Middle East for its launch edition, in partnership with DP World. 

     

11:00 AM
  1. Conference Area
    5 mins

    DP World opens DELIVER Middle East with a powerful welcome that reflects its pivotal role in shaping the region’s logistics landscape. As one of the world’s leading trade enablers and the headline partner of this year’s event, DP World has the vision, ambition, and mindset that defines the future of logistics in the Middle East.

     

11:05 AM
  1. Conference Area
    20 mins

    For over seven decades, Chalhoub Group has been redefining what luxury means in the Middle East and influencing how it’s experienced worldwide. The company evolved from a family business into a powerhouse hybrid retailer, curating global brands, crafting immersive concepts and building its own successful labels. We will dive into the Group’s digital-first transformation, its innovation engine, and its growing role as a global investor shaping the next generation of luxury. Join us to uncover how Chalhoub Group is designing the future of luxury in the region and beyond.

     

11:25 AM
  1. Conference Area
    20 mins

    From Saudi Vision 2030 to the UAE’s Net Zero 2050 pledge, sustainability targets are set, but how will supply chains deliver? 

    Gilbert Abi Zeid, Vice President of Logistics at GMG, sets the stage with a focused look at how retailers can realistically move toward Net Zero across their supply chains. Drawing on GMG’s own sustainability-driven logistics transformation, he will highlight the practical steps, technology choices and operational shifts that matter most between now and 2050.

    A clear, actionable roadmap from one of the region’s leading logistics voices.

     

11:45 AM
  1. Conference Area
    20 mins

    Kibsons’ evolution from a traditional fresh-food distributor into one of the UAE’s fastest-growing e-commerce brands is a masterclass in strategic reinvention. In this keynote, Halima Jumani reveals how the company re-engineered its supply chain, operational model, and customer experience to meet the demands of a digital-first consumer base, while preserving the quality, trust, and price competitiveness that defined its legacy business. She explores the pivotal decisions behind Kibsons’ high-velocity growth: investing in cold-chain resilience, leveraging technology to unlock speed and transparency, reshaping last-mile execution, and cultivating a people-centred culture capable of supporting rapid scale. 

     

12:00 PM
  1. 60 mins

    Enjoy the event's gourmet cuisine, while taking advantage of additional networking opportunities.

     

1:00 PM
  1. Conference Area
    360 mins

    Step onto the Innovation Stage for rapid-fire sessions that showcase the boldest ideas, technologies, and case studies shaping ecommerce and logistics in the region. From AI-driven forecasting to quick commerce breakthroughs, hear from trailblazers reimagining the future of supply chains, walk away with practical insights you can apply tomorrow.

     

5:00 PM
  1. Conference Area
    30 mins

    Get ready to discover the best suppliers in the retail and commerce industry!

    Exclusively voted by retailers, our awards will celebrate companies proving excellence in the categories below: 

    • Game Changer Award 
    • Sustainability Award 
    • Customer Experience Award 
    • Rising Star Award 
    • Brand Excellence Award

     

7:30 PM
  1. 150 mins

    It’s time to unwind after a long day! Enjoy a refreshing drink, savour some gourmet bites, and get ready to hit the dance floor.

     

8:00 AM
  1. Networking Lounge
    50 mins

    An exclusive, invite-only gathering celebrating women in retail. Join us for a morning of meaningful connections, inspiring conversations, and a delicious breakfast as we celebrate leadership, innovation, and the power of women shaping the industry. RSVP essential.

     

9:00 AM
  1. Conference Area
    30 mins

    The Middle East is rewriting the global logistics map. From world-class ports and free zones to digital trade corridors and new industrial ecosystems, the region is rapidly becoming a hub for supply chain reinvention. Yet, with growth comes uncertainty, and the question is no longer how to adapt, but how to stay reliable when everything around you is changing.


    From shifting trade flows and regulatory changes to technology adoption and sustainability goals, this session reveals how supply chain reliability has become the new measure of competitive strength across the region.

     

9:30 AM
  1. Conference Area
    30 mins

    Behind every successful multinational lies one of the most finely tuned value chains in global retail, where finance, supply, logistics, and governance operate as one ecosystem.

    Sally Zikri, CFO & Public Affairs Officer of Decathlon Egypt, and Dr. Michael Boutros, Partner at Shahid Law Firm Egypt will discuss how multinational companies can achieve sustainable growth by building seamless integration between finance, operations, and legal governance across their global value chains. Sally will share how Decathlon aligns financial strategy with supply chain dynamics to optimise value creation, enhance visibility, and drive operational agility. Michael will highlight the legal and governance frameworks that enable this model to function effectively—covering compliance, contractual discipline, and risk management across jurisdictions. Together, they will reveal how Decathlon’s integrated approach offers a blueprint for multinationals seeking to connect financial precision, operational excellence, and sound governance into one coherent, value-generating ecosystem.

10:00 AM
  1. Conference Area
    45 mins

    What will the next five years be defined by: drones, lockers, or customer-first delivery models?

    A strategic, insight-driven roundtable unpacking how last-mile delivery in the Gulf is set to transform over the next five years. With rapid urbanisation, booming eCommerce, and an increasingly demanding customer base, the region is becoming a global testbed for next-generation delivery models.

    Key Topics: Emerging delivery models, Locker networks and OOH, Customer-first delivery strategies, Urban logistics hubs and micro-fulfilment centres

     

11:00 AM
  1. Conference Area
    45 mins

    A discussion to dissect the most urgent challenges shaping today’s global supply chain and logistics landscape, with a sharp lens on the Middle East’s rapidly evolving ecosystem. Going beyond surface-level trends, diving into the strategic, operational, and technological shifts that will define competitiveness over the next five years.

    Key Topics: Emerging macro trends, Next-generation technologies, Operational resilience, Strategic partnerships

     

12:00 PM
  1. Conference Area
    30 mins
    The Middle East is on the brink of a seismic workforce transformation, one that will redefine the global logistics talent map. With one of the youngest, fastest-growing populations in the world, bold nationalisation strategies reshaping the labour market, and unprecedented investments in automation, AI, and digital infrastructure, the MENA region is uniquely positioned to become a global exporter of high-value logistics expertise. In this session, we’ll uncover why MENA, once reliant on imported labour, is now building a homegrown pipeline of specialised, tech-enabled professionals ready to lead global supply chain innovation.
12:30 PM
  1. Conference Area
    30 mins
    Governments across the Middle East are investing heavily in logistics infrastructure, while the private sector brings agility, technology, and execution. Partnerships between regulators, free zones, and businesses are shaping smarter, more connected supply chains, building more collaborative models are unlocking growth and positioning the region as a global logistics powerhouse.
1:00 PM
  1. Conference Area
    45 mins

    A forward-thinking roundtable exploring how fulfilment, logistics, and personalisation are becoming the true engines of modern customer experience. As expectations for speed, convenience, and reliability intensify across the Gulf, brands are re-engineering fulfilment operations to deliver not just products, but delight.

    Key Topics: Speed, transparency, and convenience, Fulfilment as a CX differentiator, Personalisation powered by data, Seamless post-purchase experiences, Building loyalty through operational excellence

     

2:00 PM
  1. Conference Area
    45 mins

    A senior-level roundtable designed for leaders shaping the next generation of supply chain organisations. As automation, AI, and rapid digitalisation redefine operating models, leadership itself is undergoing a transformation. This session explores the essential steps to lead supplier relationships with clarity and impact, build and retain world-class talent, and reskill teams for a technology-driven future.


    Key Topics: Strategic supplier leadership, Talent & workforce management, Culture as a competitive advantage, Advancing diversity, inclusion, and gender balance, Leading through change and disruption