Keynote Panel: The Future of Work: People, Skills and Leadership

AI and automation are changing not only how retail operates, but what it asks of its people. The challenge is to rethink roles, skills and organisational structures while ensuring teams have the confidence and capabilities to succeed.

Panellists share how they are preparing their workforces for change, balancing recruitment with reskilling, and adapting leadership to improve productivity without losing employee trust, engagement or talent.

We explore:

• How AI and automation are reshaping roles, responsibilities and skills across retail and supply chains?

• Which capabilities should businesses recruit for and where can reskilling develop existing talent?

• How should working practices and leadership adapt to different employee expectations across generations and Asian markets?

• How can leaders improve productivity while maintaining engagement, retaining talent and preparing teams for continued change?