9+10 June 2020 - Amsterdam
1,500 European leaders in retail operations
Selected logistics vendors in delivery, packaging, fulfillment, and technology - either multinational leaders or emerging startups - will join DELIVER 2020 to present their innovative solutions to 1000 decision-makers - who outnumber vendors by a 3-to-1 ratio - during 4,500 one-to-one meetings.
DELIVER will gather in 2020 an unprecedented league of 1000 decision-makers from the most iconic retailers. Retailers join upon invitation and benefit from our VIP hospitality package (complimentary pass, travel allowance of 300€, 4 star accommodation, networking dinner, transfers and all meals).
At the intersection of retail and logistics, DELIVER is during 2 days the center of the European E-logistics ecosystem where business happens with one-to-one meetings between decision makers, and where latest trends are explored.
DELIVER offers a blend of pre-selected business meetings, inspiring keynotes about the future of retail and logistics, interactive and operational breakout sessions, technology showcases, peer-based awards vote, as well as an exclusive setting for the ultimate networking experience.
Thought leaders from all continents representing the world's largest retailers and consultancies as well as the most innovative startups in RetailTech and LogTech will explain how AI-powered technology brings customer experience and operations efficiency to a whole new level. These testimonials about ongoing implementations demonstrate that Artificial Intelligence is no longer a prospective subject but already a current reality.
Chunhui Zhang is the Group Head of Logistics R&D of Alibaba. Dr. Chunhui Zhang is an expert in the major special strategy research group of the Ministry of Science and Technology（China), and now the chief of CaiNiao E.T. Laboratory, engaged in the exploration and innovation of smart delivery robots, autonomous driving, carrier drones, and other fields. He joined Alibaba in 2010, responsible for the development and industrialization of intelligent operating systems. In 2016, he released YunOS Auto and the first Internet car-Roewe RX5 to the public. Besides, his past achievements generated more than 30 patents of the invention that proves strong expertise.
Alibaba group’s mission is to make it easy to do business anywhere. Alibaba enables businesses to transform the way they market, sell, operate and improve their efficiencies. We provide the technology infrastructure and marketing reach to help merchants, brands and other businesses to leverage the power of new technology to engage with their users and customers and operate in a more efficient way.
André Pharand is the Global Managing Director responsible for Consulting in the Postal and Parcel Industry. He has over 25 years of experience in the postal, express, logistics, retail and e-commerce fulfillment segments. He is a trusted advisor to executives and has helped drive innovation and solve the most critical issues disrupting the industry. André also drives Accenture’s thought leadership program for the Postal and Parcel Industry.
Accenture solves its clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.
Achim Himmelreich is the Global Head of Customer Engagement at Capgemini for the market sector Consumer Products, Retail, and Distribution. In that function, he is responsible for the Global AI Initiative. For more than two decades he successfully accompanied customers through their Digital Transformation from Strategy to implementation. He is a renowned speaker and author of many articles. Furthermore, he has been the VP of the German Association for the Digital Economy (BVDW e.V.) establishing connections between technology, business, and politics.
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital, and platforms.
Shana is a Partner with PwC and serves the Firm in various capacities. Shana is a partner at PwC The Netherlands and a leading auditor with over 25 years’ experience working at PwC, her clients have included Nike, Tommy Hilfiger, and Diageo. She is an elected member of the Global Board of PwC International Limited and high-profile woman in business, Shana mentors other women climbing the ladder and is vocal on the issues facing working women.
PwC mission is building trust in society and solving important problems. With offices in 158 countries and more than 250,000 people, we are among the leading professional services networks in the world.
Stewart joined Ocado this year with a mandate to apply internally-generated IP to new businesses and industries, such as car parking, port operations, railyards, and indoor farming. He is also responsible for identifying, analyzing and acquiring third-party IP for use within and adjacent to Ocado’s core grocery platform. Stewart spent his previous 12 years at Credit Suisse, where he was most recently the equity research analyst responsible for covering the European Food Retail sector.
Ocado is an online grocery pioneer that is transforming grocery shopping worldwide. Our platform makes it easy and efficient to provide the broadest assortment, the freshest products and the best service to customers. We have entered partnerships to deliver our integrated software platform and automated fulfillment centers to leading retailers in the UK, the US, Canada, France, Sweden, and Australia.
Ken Cassar is the VP, Strategy & Insights at Rakuten Intelligence, where he oversees the research agenda; identifying and contextualizing e-commerce industry trends from Slice’s panel of millions of U.S. online consumers. Ken is a regular contributor to RetailWire’s Braintrust, a member of the Path to Purchase Institute’s faculty, and often presents at industry conferences, including Shoptalk, Shop.org, Internet Retailer Conference and Expo, Path to Purchase Institute Expo and the Category Management and Shopper Insights Conference. Ken is also frequently quoted as an e-commerce industry expert in publications such as The New York Times and The Wall Street Journal.
With the world's largest panel of online shoppers, Rakuten Intelligence gives the most detailed, and accurate digital commerce data available. Rakuten Intelligence measures digital commerce directly from the consumer, across all retailers, at the item level, and over time.
Akash Gupta is Co-Founder & CTO at GreyOrange. He is the perfect combination of understanding mechanical as well as software engineering, which has helped the company create an R&D engine that continually produces cutting edge robotic products. He has led mentoring sessions and workshops at more than 25 educational institutions globally. In 2018 Akash led the launch of new solutions in the Butler range; the Butler XL with a payload of 1600kg(3500lbs) and the Butler PickPal, an autonomous fulfillment picker to revolutionize order picking.
GreyOrange mission is building trust in society and solving important problems. GreyOrange is a multinational technology company that designs, manufactures and deploys advanced robotics systems for supply chain automation in distribution and fulfillment centers. We combine expertise in industrial hardware and enterprise software to deliver AI-powered robotics solutions across industries and geographies to increase efficiency multi-fold.
James Rebours is Supply Chain Innovation Director at CDiscount. He is graduated from the Ecole Nationale des Ponts et Chaussées (engineering school), he started his career in Finance in Transaction Services at EY for four years, then in Private Equity at NiXEN for two years. James Rebours then joined Casino Group in 2016, at Cdiscount, first as Mission Director in the Strategy Department. In 2018, he was appointed Director of Innovation and Development of the Supply Chain at CDiscount.
CDiscount, a subsidiary company of the Casino Group, is the French e-commerce leader. It has reported outstanding growth and generated a business volume of €3.6 billion in 2018 supported by a constantly growing Marketplace, with products sold by more than 10,000 partnering merchants.
Daniel Buczkowski is the Head of Expansion for Uber Freight in Europe, an app that seamlessly connects trucking companies with loads to haul. Daniel joined Uber in 2014 to launch Uber’s ridesharing service in Germany. Since then, he has served in various leadership roles, most recently responsible for Uber’s strategy and planning in Europe, Middle East & Africa.
Uber Freight is moving the trucking industry forward by offering more ways for the industry to work together. The platform connects carriers to the right loads and shippers to nationwide capacity. Groundbreaking tools bypass traditional roadblocks to efficiency and open new avenues to success. Transparency and access to opportunity help build confidence for everyone. By creating a better roadmap for shippers and carriers to operate with each other, we all move ahead.
Hugo Fozzati is the Head of Business at AutoX, an autonomous driving company building robo-delivery technology based in San Jose, CA. His previous roles have taken him across the globe: working in mergers & acquisition and venture capital in London, New York, and Washington, D.C. covering mobility, consumer internet, commodities & emerging markets sectors.
AutoX is an autonomous driving company building robo-delivery technology based in San Jose.
Zhiyong Liu (Justin), CEO & CTO of Zhen Robotics. He is a specialist in Artificial Intelligence and young leader in Robotics in China, the former technology leader of Alibaba "Wall-E-Super Brain." Justin holds a Ph.D. from ETH Zurich, with research experience in Imperial College London. His research area includes Artificial Intelligence and Robotics. Justin was the winner of the Best Paper Award and had published more than twenty academic papers and patents.
Zhen Robotics is the first self-driving delivery robot company in China that focused on last-mile logistics and leader in the field of self-driving delivery robots in China. Zhen Robotics was founded by top machine learning and robotics scientist from ETH Zurich, Imperial College London, Tsinghua University and Alibaba. Zhen Robotics has completed the development of the fourth generation of products and has a product matrix for instant delivery, express delivery, barrier-free distribution.
Petra Becker is the Vice President Supply Chain of Continental. Together with her teams, she is responsible for the technical connections, the relevant contractual arrangements as well as the worldwide material supply. Approximately 3,000 suppliers with a purchasing volume of around 14 billion euros are outsourced in cooperation with over 100 Continental production plants. She has a high affinity for IT and figures as well as a continuous drive to simplify processes and structures. Aimed to “make our life easier” and create a transparent “end-to-end” Supply Chain for Continental.
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic, and transportation. In 2018, Continental generated preliminary sales of €44.4 billion and currently employs around 244,000 people in 60 countries and markets.
Cyril Bourgois is Chief Strategy, Digital and Innovation Officer of Group Casino (France) where he’s joined in 2014 as Deputy Head of Strategy and Financial Planning, before holding the role of Head of Operations from 2015 to 2017. Since 2018, he serves as Chief Strategy, Digital & Innovation Officer for the group. Previously to Casino, Cyril assumed various functions at the French Ministry of Economic Affairs & Finance (Agence des Participations de l’Etat).
Casino Group is a well-established and key player in the French retail industry as well as a leader in the global food retail market, with more than 12,000 stores worldwide - in France, Latin America and in the Indian Ocean region. The Group has built up a portfolio of strong, dynamic and complementary banners, thanks to its workforce of over 220,000 people driven by a passion for retail and customer service, generating consolidated net sales of €37bn in 2018.
Tony Francis is the Founder & CEO at Inokyo. His focus is on designing a physical product and experience that people universally love, and engage with every single day. He’s driven by meticulous attention to detail and building technology that is inclusive of everyone. Prior to Inokyo, Tony worked on special projects R&D at Facebook, where he leveraged his background in Machine Learning in creating everyday products.
Inokyo’s mission is to bring physical stores into the digital age using machine learning. Inokyo was responsible for building California’s first autonomous store, and now is bringing this auto-checkout solution to retailers around the world.
Kevin Xu is the Co-Founder of Neolix. He focuses on establishing autonomous driving solutions, including fulfilling customer requirements, solution design, autonomous deployment and operation services. Prior to his work at Neolix, Mr. Xu founded Netway and had 6 years’ experience in telecommunication solutions. His previous adventure provides first-class evaluation system to China telecom industry and it was the first company that gives an industrial solution for the 5G network.
Neolix is the self-driving vehicle pioneer and the first company in the world with mass-production. Neolix owns the world’s first Level 4 self-driving massive production line that is capable of providing end-to-end solutions for self-driving vehicles from fleet management to open - sourced software platforms. To prioritize safety, we manufacture our vehicles in accordance with European L6e homologation. To maximize usability and efficiency, the easy, smart battery exchange system allows 24-hour seamless operation, which has made it possible to meet the needs of any kind at any time.
David Gabai is the Co-founder & COO of Storelift. Prior to Storelift, David worked in mobile advertising at Adikteev in Paris and New York, where he participated in the launch of the company activities in the US with success.
Storelift is designing a new era of stores at the closest of everyone living areas, leveraging AI and IoT to deliver a frictionless experience to customers and scalability to brick and mortar retail.
Sonya Dowsett is Senior correspondent of Reuters, based in Madrid. She covers all aspects of retail, from supply chain management to the move of technology from East to West. Prior to that, she covered stories from Spain including the international bail-out of the country’s banking system and the housing crisis following Spain’s worst recession in modern history.
Reuters is the world’s largest multimedia news provider, read and seen by billions of people worldwide every day. Founded over 167 years ago, Reuters has remained true to its Trust Principles of independence, integrity and freedom from bias. So far in 2019, Reuters has received over 130 journalism award recognition, including two Pulitzer Prizes.
John is the Managing Partner for Europe of DPI (Decision Processes International) after 30 years of experience at board level, notably as Executive Vice President for DPDgroup where he developed his passion for successful critical thinking processes.
DPI is a consultancy framework to help organisations create enhanced strategies for growth and innovation, specialising in strategic thinking and disruption.
Ernst is the Managing Director of Startupbootcamp and Director of Strategic Partnerships, and has over 25 years of track record in Supply Chain, Commerce and Circular economy. Ernst is a serial investor and Exec board member in several companies.
Founded in 2010, Startupbootcamp is an award-winning global network of industry-focused innovation programs and is the largest business accelerator outside USA.
Reigning juggernauts and trailblazing startups will share how they are unleashing their Artificial Intelligence super powers to shape the new retail & logistics order. To shed a global light on the future of retail and supply chain, each plenary session will involve speakers from USA, Asia and Europe. After introductory keynotes, panel discussions will be moderated by Sonya Dowsett, Senior Correspondent at Reuters.
June 5th 2019 (11:00 - noon)
The conference program will open with an overview about how the latest developments in AI are already creating a new paradigm in retail, fulfilment and delivery. As one of the world’s most innovative companies, Alibaba will expose its vision for an AI-driven distribution and retail world, whereas Accenture, Capgemini and PwC, as global consultancies helping corporate organizations to transform, are best placed to comment on the current retail revolution.
June 5th 2019 (19:00 - 20:00)
With increased intake of technology inside warehouses, innovative organizations adopt robots to absorb peaks, squeeze picking time, keep costs down and mitigate staff shortage. This trend will be illustrated by Ocado, world’s largest online grocery retailer whose success relies on maximum automation, Cdiscount, France’s leading e-commerce website and a famous early adopter of latest fulfilment technologies, GreyOrange, one of the world’s best funded fulfilment automation startups and Rakuten Intelligence, whose market research is based on the most detailed digital commerce data available.
June 6th 2019 (09:00 - 10:00)
Various places of the globe are already witnessing the implementation of smart transportation solutions that no longer require any human intervention with self-driving trucks, vans and robots. In this session, Uber will expose its journey in automation and its ambitions in the freight industry, Continental will present its pioneering technologies for connected goods mobility, AutoX will explain the robo-delivery technology they are building, and ZhenRobotics will show how their self-driving robots are already changing ways millions of Chinese shop.
June 6th 2019 (15:30 - 16:30)
The closing plenary session will focus on the new wave of AI-powered cashierless retail which is certainly the biggest disruption in retail history and the new frontier in retail digitalization. Casino, a global leader in the food retail market, will share interesting insights already gathered in their stores with no physical checkout. Besides, 3 of the most disruptive startups from USA (Inokyo), China (Neolix) and Europe (Storelift) will expose how their cutting-edge technology allows them to craft the most seamless and enjoyable shopping experience.
During workshop studios, retailers discuss operational concerns and invent solutions collectively thanks to a collaborative mobile app in a campfire format discussion led by an expert animator. Take part in these 10 studios to identify pain points, propose solutions and contribute the future of e-logistics!
June 5th 2019 (13:00-14:00)
Excellence is key to ensure the best customer experience in a highly demanding environment, throughout the online buying process until his doorstep. Interactivity, flexibility, agility, convenience: those are the critical success factors that enhance e-retailers’ brand preference. Find out more at the DPDgroup workshop studio!
June 5th 2019 (14:00-15:00)
Managing growth is one of the biggest challenges in the ecommerce supply chain: getting product to your consumers undamaged and with the right brand perception. Smurfit Kappa is linking intensive consumer research with well-known logistical optimization tools to enable the right balance between void fill and protection, the right amount of automatization you need and getting the brand impact you are looking for.
June 5th 2019 (15:00-16:00)
With the boom of e-commerce, the store's role is changing, offering new services: click & collect, ship from store, e-reservation, etc. Having a real-time reliable inventory information is now a must. We will discuss how to optimise your in store logistics and improve your omnichannel customer experience.
June 5th 2019 (16:00-17:00)
How to make a right-sized box for every single order exactly when needed. Get rid of air and plastics to reduce freight volumes. Improve sustainability and the unboxing experience of your customers.
Increase throughput and savings by deploying customised and scalable automated On Demand Packaging.
June 5th 2019 (17:00-18:00)
Consumer demand is driving last mile innovation, bringing with it a transformation in the way businesses interact with their customers. Most retailers are struggling to meet market demand for fast, flexible and transparent deliveries at a reasonable cost. This workshop will dive into the disruptive technologies and business models around last mile delivery that are helping companies succeed in this competitive market.
June 5th 2019 (18:00-19:00)
What do you e-wish for? Prepare to be amazed during this workshop studio with a unique experience while exposing your business to the flourishing Israeli market. GCX, the Israeli eCommerce market leader for cross border services & fulfillment, fosters your turnover growth by maximizing your customer's experience.
June 6th 2019 (10:00-11:00)
Omnichannel growth forces retailers, brands and wholesalers alike to get closer to their customers and deliver on their promises. But how do you fulfil wholesale, retail and eCom orders profitably from multiple locations? Which technology do you need to manage ALL your resources – man or machine?
June 6th 2019 (11:00-12:00)
E-commerce in France is booming. Discover the specificities of this market with high growth potential and ways to succeed. And more specifically, delivery and returns, which are key success factors to live up to French consumers expectations.
June 6th 2019 (13:00-14:00)
Returns is a hot topic at the moment and the market is changing. Retailers are under pressure and (online) marketplaces are becoming more powerful. Should you offer free or paid returns in this changing environment? And are there differences per country? Is outsourcing your returns the best way to manage them? In this session we try to find the best solution for your organization.
June 6th 2019 (14:00-15:00)
Q&A session focussed on Rest of World markets with low barriers to entry and where sales growth is achievable with low shipping costs. For retailers that manufacture goods outside of the EU, OCS will explore the benefits achieved through bonded warehousing and share some insight into avoiding service degradation during peak trading periods.
During retailer stories, a myriad of case studies presenting collaborations between retailers and their service providers will be presented to outline how successful partnerships can significantly improve retailers’ customer experience and operations efficiency. Hear these 10 best practice stories from retailer peers to go back to the office with concrete takeaways on how to bring your business forward!
June 5th 2019 (13:00-14:00)
New technology and automation are combining to unleash new levels of performance in the supply chains. Hear how XPO is driving the digitization of the supply chain industry and setting the vision for the digital warehouse. Learn about the cutting-edge design and operations the company provides to create more value and enhance customer satisfaction.
June 5th 2019 (14:00-15:00)
With the testimonial of Megan Gray, Operations Manager of John Lewis.
John Lewis will talk about how connecting their customer journey across their business has enabled them to make smart operational decisions and their customer services to be proactive with shipment queries and communicate effectively with their customers through multiple channels. Delivering the customer promise has seen many improvements to their business, not least enabling them to spend more time focusing on improving the customer experience.
June 5th 2019 (15:00-16:00)
With the testimonial of Santiago Navarro, Co-founder & CEO of Garçon Wines.
Round, glass wine bottles that are heavy, fragile and spatially inefficient are not fit for online sales. With the help of DS Smith, Garçon Wines are offering seamless single bottle and sustainable multi-bottle deliveries enabled by the world's first flat wine bottle - the ideal 21st century wine bottle for ecommerce.
June 5th 2019 (16:00-17:00)
With the testimonial of Jessica Mays, Global Logistics Manager of Mountain Warehouse.
International trade is complex. Hear how we developed our international expansion plans, taking into account the differing expectations of global shoppers, and how final mile delivery innovations have added value.
June 5th 2019 (17:00-18:00)
With the testimonial of Max Meister, CEO of Ludwig Meister.
Max Meister takes you on the journey, he and his team at Ludwig Meister took, when deciding, designing and installing the AutoStore system in their warehouse. Learn about the goals they had, the steps they took and how the AutoStore became the backbone of their successful digitalisation strategy in the last 6 years.
June 5th 2019 (18:00-19:00)
With the testimonial of Philippine de Fonscolombe, Sales & Business Strategy Projects Head of Back Market.
Customer Experience is one of the most viable means to differentiate in a globalised marketplace. Narvar, together with business strategy leader Philippine De Fonscolombe from Back Market, will use this session to examine how every touch point along the customer purchase journey must be leveraged and optimised to increase customer engagement and emotional connection.
June 6th 2019 (10:00-11:00)
With the testimonial of Mantas Mikuckas, Co-founder & COO of Vinted.
C2C trade meets new consumption standards where ecology and recycling prevail. Furthermore, the development of e-commerce and new applications facilitate exchanges between individuals. Easing the shipping process is key to smooth those exchanges.
June 6th 2019 (11:00-12:00)
With the testimonial of Teun van der Laan, CEO of Rollor.
Teun van der Laan, founder and CEO at Rollor.com, will demonstrate how a new generation eCommerce fashion packaging can be turned into a competitive advantage: enhanced customer experience, optimized total costs and reduced environmental impact. He will explain how the Rollor.com and Smurfit Kappa cooperation enables scalability and application across the globe.
June 6th 2019 (13:00-14:00)
With the testimonial of Tim Powell, Head of B2B Logistics of The Hut Group.
Your supply chain is your biggest asset. How can digitising it maximise its value? Join Tim Powell, Head of B2B Logistics @ The Hut Group, Richard Fattal, co-founder @ Zencargo, as they present how technology is transforming the Supply Chain: shortening lead times, reducing costs & creating value.
June 6th 2019 (14:00-15:00)
With the testimonial of Martin Ballus, Operations Projects Leader of Digitech Galaxus.
E-commerce now outstrips traditional 'Bricks and Mortar Sales'. Hear how retailers are adapting their shipping model to increase the value of their delivery model and keep it cost effective. This includes automated right size packaging being used to address the challenges of the labour market (shortfall and cost), volume increase, dimension based pricing from carriers and environmental impacts in this quickly changing economy.
Based on the votes of hundreds of retailers during the event, the 5 awards distributed to e-Logistics vendors offer the best possible recognition: the one coming from customers. Here are the winners of the 2019 edition.
AutoStore won the 2019 Game Changer award, which rewards the company who has the potential to disrupt the industry.
Smurfit Kappa won the 2019 Sustainability award, which rewards the company with the highest environmental achievements.
Narvar won the 2019 Customer Experience award, which rewards the company delivering the best-executed service.
Smurfit Kappa won the 2019 Cool Vendor award, which rewards the company with the most respected brand and inspiring services.
Geek+ won the 2019 Rising Star award, which rewards the most promising startup.
DELIVER, the largest powerhouse in e-Logistics ever gathered, brings together the international elite in e-commerce and operations from world's largest and most iconic retailers to foster meaningful relationships.
DELIVER is a fast growing leadership event inheriting four successful editions in Luxembourg, Berlin, London, and Lisbon. After 1000 delegates last year, DELIVER 2020 will host in Netherlands 1,500 high-level delegates, making it the focal moment of the European e-commerce & logistics community.
Our unique concept relies on one-to-one meetings between selected sponsors and hosted decision makers in retail, as well as on meaningful discussions about latest trends in e-Logistics through keynotes, breakout sessions and technology showcases.
Since our first edition, we eco-conceive our events and compensate 100% of all CO2 emitted, including the one million kilometers traveled by our attendees from all continents. The financial support provided to a reforestation program in Amazonia makes DELIVER carbon neutral. See here our compensation certificate and here where the program takes place.
After the previous edition at Estoril Congress Center, home of the sunniest capital in Europe - Lisbon, the 2020 edition will be hosted in the TAETS in Amsterdam area... the country of mobility future!
Our traditional open bar networking dinner is the most friendly moment of the event, when all guests network in a relaxed setting with a mix of gourmet food, flowing fine bubbles and chillout music...
All attendees are hosted in one of the 4* and 5* partnering hotels in Amsterdam area, where 1,500 hotel rooms have been reserved to accommodate our international guests.
DELIVER is led by Stephane Tomczak, a 10+ year veteran in European e-Logistics who held various management positions for a large retailer and e-commerce associations. DELIVER is an international team of 20 talented people (one third in Tech and two thirds in Operations) whose ambition is to connect e-Logistics in Europe.
Co-funded by the European Commission (COSME Project 710557), Deliver in Europe is a marketplace for e-Logistics developed by Deliver where vendors can list their services for free to get contacted by e-retailers looking for solutions in delivery, fulfillment and logistics technology. More information on www.deliverineurope.eu