Solving cross-border delivery challenges

Joyska Merced, Sales Executive at Happy Mile Logistics, focuses on improving delivery performance across one of the most complex logistics corridors — the United States and Mexico.

By managing first mile, middle mile, and last mile operations, Happy Mile provides end-to-end solutions designed to reduce delays and improve reliability.

Driving performance through reliability

A key priority for customers is on-time delivery.

Merced highlights strong performance metrics, with 98.7% on-time delivery and a high safety score, as critical factors in building trust and consistency.

Improved delivery reliability translates directly into greater productivity and more competitive cost structures for retailers.

The value of asset-based logistics

Happy Mile operates as a fully asset-based provider, owning its fleet and infrastructure.

This model enables greater control over operations, ensuring higher service quality and more predictable outcomes compared to third-party-dependent networks.

For customers, this translates into improved visibility and operational confidence.

Matching solutions to customer needs

At DELIVER America, Merced emphasised the importance of understanding customer requirements in advance.

By reviewing profiles and identifying key needs before meetings, conversations can be more targeted and solution-driven.

This approach allows for faster alignment and more effective business development.

Enabling faster, more efficient operations

By reducing transit times and improving coordination across borders, logistics providers can help businesses operate more efficiently.

This includes lowering costs, increasing throughput, and ensuring smoother supply chain execution.

Key takeaway

Reliable, asset-based cross-border logistics can significantly improve delivery performance — enabling businesses to reduce costs, increase efficiency, and scale operations across international markets.