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In 2016, Tony Sciarrotta was appointed as Executive Director to revitalise the Reverse Logistics Association. He has held various industry positions, including 15 years in returns management at Philips, where he developed new reverse logistics strategies and worked with retail partners and industry groups on best practices. Tony has become an evangelist for improving the customer experience to reduce returns and their associated costs. Today, he is considered a subject matter expert in reverse logistics, and speaks for the industry at conferences all over the world. Session time: Monday - 30 January 2023 4:30 - 5:00PM CET
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