AI gives logistics businesses the opportunity to make major efficiency gains. Warehousing and transport processes can be made smarter, faster and more precise, for example through AI agents. It helps when software vendors lay the foundation for this, so companies can adapt the agents more quickly to their own processes. That is exactly what Manhattan does. “In my career in IT, I have never seen such rapid adoption of technology as I am seeing now with AI, and AI agents in particular.” According to Raphaël Hervé, Technical & Support Services at Manhattan Associates.

Hervé is extremely enthusiastic about the possibilities of AI agents, he is still surprised by how quickly Manhattan customers are adopting them. “One of our large CPG customers developed several agents within the first six weeks of the pilot. Analyses are completed faster, orders arrive on time more often — these are truly huge improvement steps that this customer is already making.”

Join Raphaël’s session as he shares his experiences in this fast-evolving AI era.