Last-mile delivery has reached the limits of operational excellence. Faster vans, tighter routes, better tracking - and still, two in three customers experience an issue. The next leap isn't more operations, It's a different kind of intelligence.

In this keynote, Luke Batten makes the case that reliability is no longer a process to manage - it's a system to engineer. He'll share how Relay's agentic AI engine, Guardian, is making last-mile self-deciding in real time: spotting drift across the network, choosing the next move, and recovering before the customer ever knows.

You'll leave with a sharper view of where last-mile is heading - and why the next decade belongs not to the most operational network, but to the most agentic.