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Delivery as a Growth Channel: John Lewis x HIVED

03 Jun 2026
Alpha Centauri Stage

Enterprise retailers spend millions winning customers, but lose them at the doorstep.

In this fireside chat, CEO Murvah Iqbal speaks to Mateusz Liana (John Lewis & Partners) about how treating last-mile delivery as a growth engine drove measurable gains in NPS, repeat purchases, and WISMO reduction. 

Leave with a practical playbook for making delivery your competitive advantage.

Speakers
Murvah Iqbal, CEO & Co-Founder - HIVED
Mateusz Liana, Carriers Lead - John Lewis Partnership
Hived
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