This keynote will focus on digital innovation in last mile. How will agentic AI affect online shopping and delivery? What is it that consumers expect from parcel carriers? And what does it take to turn last mile delivery into a winning (digital) experience? Luuk Speksnijder, Managing Director for GLS in the Netherlands and ex Associate Partner at McKinsey, will discuss how to give consumers transparency, predictability, and influence. GLS’ recent investments into Out-of-Home across Europe will be discussed, as well as its tech investments.