Murvah Iqbal, CEO and Co-Founder of HIVED, is on a mission to prove that delivery isn’t just logistics — it’s a brand experience. Speaking from DELIVER Europe 2025, Iqbal reflected on the company’s rapid growth and why customer expectations are higher than ever.

“It’s bigger than ever this year,” she said. “We’ve met so many of our existing customers — and plenty of new ones.”

DELIVERY THAT DELIGHTS

For Iqbal, delivery is no longer just a transaction — it’s an integral part of customer experience (CX).

“Modern consumers want more than a parcel at their doorstep. They want visibility, precision, and trust.”

That’s where HIVED’s tech-first approach stands out. The company uses real-time tracking, predictive systems, and intuitive UX to keep customers informed and engaged throughout the delivery journey.

“If you want to elevate your customer experience, come to HIVED. We give you the tools and transparency to make every delivery feel premium.”

PREPARED CONNECTIONS, MAXIMUM IMPACT

Like many leaders at DELIVER, Iqbal praised the platform’s matchmaking system — but with an important caveat: preparation is key.

“The most organised sellers are planning their conversations before they arrive. They already know who they want to meet, which makes every moment count.”

For HIVED, that means identifying both existing partners and new prospects ahead of time, ensuring conversations are relevant, targeted, and impactful.

THE FUTURE OF DELIVERY IS PERSONAL

As customer expectations continue to rise, HIVED is doubling down on one key principle: make delivery feel personal.

“It’s not enough to move fast,” Iqbal concluded. “You need to move smart — and with empathy.”

With tech-powered visibility and a CX-driven mindset, HIVED is turning the last mile into the first impression.