Arne Jeroschewski, Founder and CEO of Parcel Perform, came to DELIVER Europe 2025 with a clear message: the post-purchase experience is changing — and AI is at the centre of that transformation.

“Parcel Perform is a delivery experience platform,” he explained. “We manage everything from checkout to returns, covering all customer touchpoints and logistics integrations — through a single platform.”

Operating globally, Parcel Perform serves merchants who want to deliver seamless post-purchase journeys. And as Jeroschewski pointed out, AI is now essential to achieving that.

“We’re a data and AI-first platform,” he said. “AI will be transformational — it’s going to reshape how consumers shop, and how merchants prepare.”

AI AS A COMPETITIVE EDGE

With AI’s rapid acceleration across logistics and retail, Parcel Perform sees itself as a strategic partner helping merchants navigate this new terrain.

“Retailers need to work with new partners to win in this new era,” he said. “And we want to be that partner — helping merchants prepare and stay competitive.”

This year's DELIVER Europe placed a heavy emphasis on AI-led innovation, and Jeroschewski noted how energising it was to see so many industry leaders engaged in the same conversation.

“It’s very cool to see how many people are excited about what AI will bring to the industry,” he added.

WHY MATCHMAKING MATTERS

Beyond thought leadership, DELIVER’s value lies in its format — something Parcel Perform benefitted from directly.

“It’s a very efficient way to connect with companies,” said Jeroschewski. “Everyone knows what they’re looking for and what we can offer. The meetings have been very productive.”

He contrasted DELIVER with traditional conferences, where value can feel uncertain.

“This is a structured process — not just hoping you meet someone interesting,” he explained. “There’s real benefit for both sides, and a lot of follow-ups coming from it.”

With a strong AI vision and a platform built for scale, Parcel Perform’s message at DELIVER was clear: the future of delivery isn’t just faster — it’s smarter.