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15 minsOur Deputy CEO Aurore Colella, opens the conference and welcomes you all to DELIVER Europe 2024.
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Keynote Theatre20 mins
- Day to Day Supply Chain
While most supply chains focus on improving cost positions, inventory and working capital - in other words, KPIs established on traditionally internal data - Henkel believes that supply chains can also improve how customers engage with the company itself. Find out how Henkel engaged with customers on an entirely different level during our opening keynote.
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Keynote Theatre20 mins
- Tech Retail Revolution
- Day to Day Supply Chain
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Keynote Theatre20 mins
- Tech Retail Revolution
Join us at DELIVER to gain first-hand insights on LEGO's operational strategy, with a focus on digitalisation and automation. Learn how to leverage strategic data to help in decision making, and discover the next generation robotics to future-proof your company's logistics.
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Lunch60 mins
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Case Studies45 mins- Day to Day Supply Chain
- Future Shoppers
Perfectly positioned: Explore how the internationally renowned sports fashion brand ASICS saves up to 14 percent with new line haul-concepts and how a broad carrier offering ensures more satisfied customers. -
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Innovation Theatre45 mins- Tech Retail Revolution
- Power of Data
Mark Richardson, CEO of Ocado Intelligent Automation (OIA), will help attendees evaluate their current warehouse operations and build a roadmap for rapid transformation to keep pace with competitors and future-proof their facilities. -
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Workshop Studio45 minsDiscover the secrets to a stellar delivery experience in this session, where Geopost explores e-shopper expectations and SME challenges, offering actionable insights to enhance customer satisfaction and drive business growth in the competitive e-commerce world.
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Case Studies45 minsIn the face of Chinese retail competition, Urbify offers the No.1 Premium Customer Experience Solution. Elevate your brand with quality, convenience, and a holistic delivery experience. Let's set new standards together! -
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Innovation Theatre45 minsReturns don't need to create frustrated clients! Did you know that enhancing returns management can significantly boost customer experience? Join our session to learn the essential steps and strategies for success. -
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Workshop Studio45 minsAdapting your global e-commerce strategy now could lead to major wins for your business. Join this session to explore what is driving the continued surge in e-commerce, and what your business needs to do to tap into it.
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Case Studies45 mins- Tech Retail Revolution
- Day to Day Supply Chain
Explore Hai Robotics' journey in achieving optimal storage density while prioritizing flexibility and scalability. This case study unveils the innovative strategies that propel warehousing into a new era of efficiency -
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Innovation Theatre45 mins- Tech Retail Revolution
Join us to explore tools such as parcel tracking technology for building trust, innovative strategies to accelerate order processing for peak efficiency, and insightful methods to exceed delivery expectations.
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Workshop Studio45 minsShipping to countries with customs borders, such as Switzerland, the UK, and Norway, presents some challenges. Let’s talk about digital solutions to support your cross-border business, while also being committed to ensuring sustainability throughout the supply chain.
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Case Studies45 mins- Tech Retail Revolution
- Day to Day Supply Chain
- Future Shoppers
The fight to win and retain customers in the ecommerce market is tougher than ever against a backdrop of tense competition and volatility. But throughout the customer lifecycle, from web Checkout to Post Ship, there are opportunities to enhance and win the experience stakes. -
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Innovation Theatre45 mins- Day to Day Supply Chain
- Future Shoppers
The retail landscape has never been more complex. The challenge is to understand and leverage all touchpoints to optimise the customer experience. Join us to understand the current global trends in last-mile and ensure you can anticipate what is coming next. -
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Workshop Studio45 mins- Tech Retail Revolution
- Sustainability Spotlight
Customer satisfaction is the best way to lead retailers to growth.
Technology, Innovation and Sustainability are Key drivers to reach this goal.
Colissimo will present new solutions to prevent fraud, improve customer experience to increase the NPS, share the latest IT innovation and provide an update on sustainability initiatives.
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Case Studies45 minsWith 30+ years experience in final mile technology, product and CX, Sean will take you on a journey into what goes through a customers mind once they have clicked the buy button and share real world examples into how you can convert them into loyal brand advocates. -
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Innovation Theatre45 minsMastering the art of online returns isn't just about financial gains; it's about nurturing customer loyalty through seamless, hassle-free processes that transform frustration into satisfaction.
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Workshop Studio45 minsConsumers are increasingly expecting products and services on demand. Find out how next-hour delivery with Uber Direct has helped MediaMarktSaturn:
-Fulfill orders from online channels
-Drive incremental sales
-Build customer loyalty
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Case Studies45 mins- Day to Day Supply Chain
- Future Shoppers
Have you ever wondered why most attempts at launching and scaling OOH Parcel Locker Networks fall short? Let's uncover the answers together.
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Innovation Theatre45 minsAs the Retail industry is growing rapidly, the key challenges are omni-channel fulfilment, express delivery and returns. The UnboxSort is a scalable Robotic Put-wall for sorting a wide range of packages across a large no. of sorts with multi-level racks designed for different handling units like chutes, bins, bags, trolleys and pallets. -
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Workshop Studio45 minsJoin this session to explore how to:
- Ensure seamless tracking of stock inventory throughout the supply chain, from suppliers to warehouses and returns
- Achieve cost reduction while meeting sustainability targets
- Optimize inbound, outbound, and Just-In-Time logistics
- Establish transparency across the end-to-end supply chain
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Staying value driven: embracing reality by focusing on the better every day lives of the many peopleKeynote Theatre20 mins
- Sustainability Spotlight
- Retail Ethics 2.0
- Future Shoppers
Throughout the past 80+ years, IKEA has developed values-driven ideas to be more affordable and accessible for everyone. Changing behaviours and trends, such as instant gratification, are pushing businesses and consumers towards hyper-convenience, impacting both the world around us and the cost on business. During this session, we will share how we, as Ingka Group, (an IKEA retailer) are developing solutions to get closer to customers and, more than ever before, are creating innovative and sustainable services that are convenient and affordable.
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Keynote Theatre20 mins
- Tech Retail Revolution
- Retail Ethics 2.0
- Power of Data
While automation promises increased efficiency and reduced costs, outsourcing offers expertise, flexibility, and scalability. Is there one single truth recipe?
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Keynote Theatre20 mins
- Day to Day Supply Chain
- Sustainability Spotlight
The supply chain networks of the future must have resilience and sustainability at their heart.
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Dining & Networking Party180 mins
DELIVER Europe’s exclusive networking extravaganza is happening on the evening of June 5th at the Yada Yada right next to the main conference and event. The Yada Yada offers a versatile space: the grand 'Cathedrale' will provide entertainment and fun as our DJ lights up the dance floor. The 'Market Place' will offer a quieter space with chill-out zones for people to relax and chat as well as private areas for sponsors to entertain guests.
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10 mins
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Keynote Theatre30 mins
- Sustainability Spotlight
- Retail Ethics 2.0
Stronger steps must be taken to reduce human reliance on finite resources and promote circular, closed loop, economies. Circularity offers companies in most industries a way to gain competitive advantage at significant scale and thrive in a future in which profits will be made differently.
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Keynote Theatre20 mins
- Retail Ethics 2.0
- Future Shoppers
- Power of Data
Consumer expectations of brands are growing, and a new generation of shoppers is demanding more and more. Many businesses must adopt a challenger mentality to the way that they plan, to avoid getting stuck in the past. Our keynote will dive into the interconnected world of e-commerce and logistics, discovering strategies to carve your unique path in this hugely competitive landscape.
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Case Studies45 mins
- Tech Retail Revolution
- Power of Data
A panel of leaders from Ocado Intelligent Automation, plus customer GXO will share a case study on solutions that maximize efficiency, throughput, and resiliency in existing brown-field sites, while simultaneously developing new sites utilizing innovative warehouse automation. -
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Innovation Theatre45 minsThe post-purchase experience is the new battleground. In today's competitive e-commerce landscape, exceeding customer expectations after the sale is key to differentiation. This session equips you with the tools and tactics to elevate your post-purchase strategy, optimize efficiency, and unlock hidden revenue opportunities. -
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Workshop Studio45 minsJoin Maggie Barnett (COO, ShipHero) as she chats with Davy Dujardin (who leads Loop’s Logistics strategy) to unpack the key processes and learnings Loop has developed as they continue to launch into new markets.
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Case Studies45 minsThis session explores how OOH delivery solutions, such as parcel lockers and pickup points, helped Notino to thrive in the e-commerce landscape by offering convenience, reducing last-mile costs, and enhancing customer satisfaction across their market. -
Innovation Theatre45 minsOut-of-home (OOH) solutions such as parcel shops, parcel lockers, or retailer stores, represent a formidable opportunity to deliver value both to consignees seeking flexibility, and to e-merchants seeking to expand their business and build customer loyalty. Find out in this session why Geopost's OOH solution is unique in its kind.
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Workshop Studio45 mins- Tech Retail Revolution
- Future Shoppers
- Plenary
In this session, Jonathan Jenssen, CEO of Relay, challenges the status quo of the e-commerce logistics industry. We'll explore how Relay's unique model, which combines advanced mobility technology and a re-wired delivery network, offers unparalleled benefits to e-commerce retailers and end-customers.
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Lunch60 mins
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Case Studies45 minsThis session explores a case study by Tailwind Shipping Lines, with insights on:
-What are the main benefits for LIDL to run their own shipping line?
-How did Tailwind and LIDL react, when the crisis in Red Sea started?
-What is next in Tailwind?
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Innovation Theatre45 minsExplore the trends that are shaping today’s e-commerce landscape. From how and where online shoppers are buying from across the globe to how significant the impact of delivery options are on the shoppers purchasing decision.
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Workshop Studio45 minsHow do we grow our female representation, and bring more women into supply chain roles? How can we turn all men into allies? What are the 1,2,3 steps to create a diverse and supportive work environment? And, is it a matter of "lift as you climb"?
Join us for an open conversation of the power of a diverse and supportive work environment.
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Case Studies45 mins- Day to Day Supply Chain
- Power of Data
Hear from this case study with Square Management on how to utilize innovations to enhance operational efficiency, customer satisfaction, and adaptability in a dynamic market, offering valuable insights for businesses aiming to stay competitive and responsive to consumer demands. -
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Innovation Theatre45 mins- Day to Day Supply Chain
So often businesses focus on the front end of retail: footfall, advertising, clicks and conversions. All of which is vital. But what happens once the sale is made? This session focuses on making it happen once that buy button is clicked. Finding your inventory in your network, planning fulfilment for your customer and then executing on that plan whilst making sure costs are controlled, expectations are met and the environment is not unduly compromised.
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Workshop Studio45 minsThe days of “we will build a store and they will come” will not be sufficient any longer. It’s time to pay attention to margins in an omni-channel environment. In this day of supply and demand volatility, let’s talk about predictive decision science that helps retailers and brands build an adaptive supply chain focused on continuous optimization of network, inventory, and labor (your assets!)
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Keynote Theatre20 mins
- Tech Retail Revolution
Tesco, the biggest of the ‘Big Four’ UK supermarkets alongside Asda, Sainsbury’s and Morrisons, is the second most visited grocery website worldwide. How did Tesco’s omnichannel strategy help it rise to the top, and how brands can benefit from its retail dominance?
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Keynote Theatre20 mins
- Sustainability Spotlight
In the realm of responsible living and business, sustainability has long been hailed as the gold standard. However, the time has come to challenge the sustainable status quo, and embrace a more proactive, positive environmental impact. Enter regeneration – the catalyst for dynamic change. Discover how it transcends sustainability, sparking growth and healing. Welcome to the regeneration generation!
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Keynote Theatre30 mins
- Tech Retail Revolution
- Future Shoppers
Are you ready for the future of retail? A seamless blend of online and in-store experiences. Technology is turbocharging change, pushing retailers to embrace direct-to-consumer models. Shoppers crave frictionless, tech-infused interactions. Fulfilment is the new frontier, and health and safety are non-negotiable. The retail revolution is on!
Join us at DELIVER to hear from PwC experts on their recent survey and insights on the Store of the Future.
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15 mins