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Learn, Share, Innovate


Our knowledge-rich event content programme is an invaluable resource and sharing forum for know-how, ideas, advice and innovation.

Explore a deep and varied agenda of keynote presentations, workshops, case studies and rapid-fire debates – you’ll leave informed and inspired by new approaches and proven solutions from our global commerce and supply chain ecosphere.

 

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11:00
  1. Great Techspectations: Retail, Reality, & the Future
    Keynote Theatre
    20 mins
    From ChatGPT to Gen Z entering the workforce, disruption is happening now. We’ve seen retail expand from the physical into the digital - now get ready for the virtual!  
11:20
  1. S&OP - the Cost of NOT Doing Things
    Keynote Theatre
    20 mins
    In a world of global supply chain disruption, planning may be the key to success. But what else can be done? Mrs  Zimmermann shares experiences of leading multichannel and complex supply chain landsca ...
11:40
  1. Expanding Your EU Business Internationally: the UK and US Opportunity
    Keynote Theatre
    20 mins
    What are the key requirements for EU businesses to expand to the US and UK? How to leverage a marketplace like Amazon to create rapid and cost-effective expansion into international markets.
13:00
  1. The Future of Customer Care: Leveraging Technology for Post-Purchase Success
    Case Study
    45 mins
    Enhance the post-purchase experience by leveraging and optimising your tech stack. Learn how to personalise customer interactions, streamline operations, and optimise delivery processes to improve cus ...
  2. Online Shoppers Aren’t Just Looking for Fast and Reliable Ways to Get What They Need. They Demand It!
    Innovation Theatre
    45 mins
    Uber Direct – a last-mile delivery solution enabling you to add on-demand delivery to your own website or app, powered by the same technology and network of couriers as Uber Eats. Branded by you, ship ...
  3. Technology Is Rapidly Becoming a Key Success Factor in e-Commerce Logistics
    Rapid Fire Debate
    45 mins
    The changing world of e-commerce calls for innovative solutions. With the proliferation of AI, drones, robots and other digital transformation technologies, the already advanced logistics and supply c ...
  4. Changing the Tyres at 70MPH: How Asda and Bringg are Driving Innovation in eCommerce
    Workshop
    45 mins
    David Parry (Bringg) and Dan Owens MBE (Asda) discuss Asda’s exciting journey: how Bringg’s delivery management platform empowers them to deliver an exceptional omni-channel experience, bringing their ...
14:00
  1. Why an OMS Is the Must-Have Tool to Improve Customer Journey Whilst Assuring Operational Efficiency
    Case Study
    45 mins
    It’s essential for all supply chain actors to be where their customers are. Omnichannel is not an option, but the rule - and it continues evolving. Join us to see how a high-performance OMS is the rig ...
  2. The Omnichannel Way or the Highway… Innovations, Trends and Best Practices in Omnichannel Fulfillment Management
    Innovation Theatre
    45 mins
    This session will show you how to succeed in the omnichannel era, and share recent innovations, trends, and best practices in omnichannel fulfillment to enable you to future proof your business.
  3. How Robotics Is Disrupting Warehouse Fulfilment
    Rapid Fire Debate
    45 mins
    Discover our latest developments in warehouse robotics and their impact on workforce retention and productivity. Gain insights into the wide range of available solutions for enhancing and complementin ...
  4. Grow Your Business and Diversify Your Revenue Streams Across Borders
    Workshop
    45 mins
    How can you take advantage of the latest trends in cross-border e-commerce? From a global company with over 50 years’ logistics experience, our interactive session will help you grow your business and ...
15:00
  1. The Journey to Standardise The Last Mile
    Case Study
    45 mins
    Removing the complexity from delivery to scale across different locations with a unified brand experience.
  2. Optimise the Post-purchase and Returns Experience for Your Customers
    Innovation Theatre
    45 mins
    ZigZag Global & Shipup join forces to provide expert advice on how to optimise the post-purchase and returns experience for your customers.
  3. Innovative Solutions for Global Brand Expansion
    Rapid Fire Debate
    45 mins
    E-commerce is growing rapidly, with businesses of all sizes looking to deliver exceptional shopping experiences. Industry experts discuss how innovation and technology can be used in building these ex ...
  4. Crafting the Future of Returns: Personalized, Convenient, Cost-efficient
    Workshop
    45 mins
    Up to 30% of online purchases are returned. Consumers want concierge-level service and more convenient return options - for free. Learn how to customise your returns experience and operations to mitig ...
16:00
  1. An Industry in Transition - How Delivery Innovations Enable Scaling in Challenging Times
    Case Study
    45 mins
    The bumper years of e-commerce are over. Since 2022, retailers have searched for their market position and looked to grow. Delivery solutions have evolved over the years. We show the latest innovation ...
  2. Can Automating In-store Returns Give Retailers a Competitive Edge?
    Innovation Theatre
    45 mins
    1 in 5 online orders result in a customer wanting to send something back. Is your store the best place for this? Creating a space for self-service returns might make customers shop with you instead. O ...
  3. How Order Picking Automation empowers the Warehouse of the future and the Drive of 4.0
    Rapid Fire Debate
    45 mins
    AutoStore will introduce e-commerce case studies in various segments as well as its latest innovation : a Multi Temperature solution for the Drive 4.0 to maximise both density and productivity as well ...
  4. Take Control of Your e-Commerce Business With Reliable and Sustainable Solutions
    Workshop
    45 mins
    Looking for expertise and reliability to help you expand in France? Need a problem solver to overcome complex cross-border challenges? Willing to do this sustainably? Partner with Colissimo – and give ...
17:00
  1. Make It Midnight - How ASOS Achieves the Latest Customer Cut-Off in the German Market
    Case Study
    45 mins
    Riccardo uses a success story with ASOS to show how to collaborate effectively with a large retail client, and explains how Urbify provides online merchants with top-quality, fast and hassle-free same ...
  2. Take the Customer Experience to the Next Level – How to Get a Competitive Advantage With Real-Time Tracking
    Innovation Theatre
    45 mins
    Real-time tracking hits two birds with one stone: it takes the UX to the next level and boosts productivity. Discover why customers love it, which delivery service offers the best tracking experience ...
  3. How to Increase Your International Growth with Hassle-free Cross-border e-Commerce
    Rapid Fire Debate
    45 mins
    Shipping to countries with customs borders is challenging. How are tax and customs processes handled? How do we organise carriers and returns without the customer recognising the customs border? Let’s ...
  4. Rolling Out a Global Ooh Strategy That Answers Local Specifics
    Workshop
    45 mins
    39% of European e-shoppers choose flexibility via out-of-home solutions. Focus on the new trends that create business opportunities.
18:00
  1. Empower Each Other’s Business
    Case Study
    45 mins
    With customer satisfaction the ultimate goal, how can you ensure your product and processes live up to expectations? During this presentation, Trunkrs and its client, a surprise guest, discuss how gre ...
  2. Robot Fulfilment and Delivery – Automate Your Warehouse and Deliver Faster
    Innovation Theatre
    45 mins
    Pick8ship solves the basic problem of warehouse automation – the either-or decision between speed (e.g. shuttles), density (e.g. Autostore) or flexibility (e.g. AGV based systems like Amazon Robotics) ...
  3. Challenges and Opportunities of Implementing EPR in the Fashion Industry
    Rapid Fire Debate
    45 mins
    As sustainability regulations become more stringent, brands face challenges around responsibly disposing of and recycling their products. We discuss EPR policies, challenges, and opportunities to help ...
  4. The Future of Urban Delivery
    Workshop
    45 mins
    Sebastian will expand on the financial and operational benefits of hyperlocal warehousing, such as holding stock closer to demand areas, with a case study showing technology driving change and facilit ...
19:00
  1. Change Management - the Key to Supply Chain Success!
    Keynote Theatre
    20 mins
    With decades of experience, Michelle takes us on a ‘supply chain digital journey’, sharing her thought leadership and insights into success at Heineken and Crocs.   
19:20
  1. From Digital Transformation to Retail Evolution - The Skills You Need to Adapt and Thrive
    Keynote Theatre
    20 mins
    Adapt and thrive in the fast-transforming digital ecosystem of the retail industry with strategies for navigating challenges in the digital transformation journey, building a future-proof workforce, a ...
19:40
  1. Maintain Supply Chain Continuity and High Performance, without Compromising Partnerships and Sustainability
    Keynote Theatre
    20 mins
    Mattel is an innovation leader, integrating sustainable materials and circular design. Gladis discusses how to ensure sourcing and supplier partnerships are aligned and sustainable, to mitigate risks ...
09:00
  1. Shopper Mark Two - Understanding Them Is Key to Your Survival
    Keynote Theatre
    20 mins
    There's a new breed of shopper in town. Brand loyalty means nothing to them - they're promiscuous. Your survival is not their concern - they will shop your brand one day and your competitor’s the next ...
09:20
  1. Power to the People - Build Lasting Brand Loyalty through Communities
    Keynote Theatre
    20 mins
    Oyin shares insight from a range of retail sectors about harnessing the power of communities for enduring brand loyalty in a shifting consumer landscape.   
09:40
  1. The Population Ignored by Fashion Brands - Who Are Missing Out
    Keynote Theatre
    20 mins
    People with disabilities are the largest minority in the world - but the most underserved. They regularly face discrimination and exclusion, not least by the fashion industry. Designing for disability ...
10:00
  1. Competitive Advantage Speed - Smart Omnichannel Fulfillment for On-Time Retailing
    Case Study
    45 mins
    Based on three case studies, this session will show how any retailer can outcompete Amazon on speed, or, to be more precise: outcompete Amazon with in-time retailing driven by smart omnichannel fulfil ...
  2. CTT's PUDO Network and Its Iberian and Agnostic Locker Venture
    Innovation Theatre
    45 mins
    CTT expanded its PUDO network in Iberia and launched Locky, a 600+ locker network open to any carrier. We work with local partners and sell lockers for other services, like click & collect, residentia ...
  3. Sustainable Deliveries with an OXM Platform
    Rapid Fire Debate
    45 mins
    Gain valuable insights into how to align your company’s sustainability commitments with a first-class customer experience using an OXM (Operations Experience Management) platform.
  4. Driving Customer Retention with the Right Delivery Options
    Workshop
    45 mins
    When economic conditions are tough, every step of the customer journey is critical. This interactive workshop will use latest market insights and real-life case studies, providing the data to enable y ...
11:00
  1. The Future of C2C Logistics with Vinted Go & Bloq.it
    Case Study
    45 mins
    How we created the first C2C locker-to-locker shipping service, deployed in record time in France, achieved mass adoption, and provided an even more sustainable and cost-competitive option for second- ...
  2. From Chaos to Control: Optimising Omnichannel Returns with Data
    Innovation Theatre
    45 mins
    This talk will focus on the critical role of data throughout the returns cycle. By the end, attendees will understand how to leverage data to create a smart, efficient, and customer-centric omnichanne ...
  3. Co-building Strategies for Sustainable Outcomes in Our Value Chain
    Rapid Fire Debate
    45 mins
    In 2022, 70% of companies increased their sustainability investment. A look at the most effective avenue, based on  recent market research amongst businesses and consumers conducted with Euromonitor I ...
  4. How e-Commerce-related Businesses Can Take Advantage of New Technology and Become Their Own International Shipping Carrier
    Workshop
    45 mins
    Craig will discuss the ways in which APIs, last-mile carriers, AI and data processing can empower retailers and logistics businesses to take greater control of e-commerce parcel delivery by becoming t ...
13:00
  1. Starting the Robotic Automation Journey
    Case Study
    45 mins
    Get past the acronyms, and figure out how to leverage software to drive innovation and understand what it takes to implement robots in the real world. Understand the business decisions for making auto ...
  2. Optimise the Post-purchase and Returns Experience for Your Customers
    Innovation Theatre
    45 mins
    ZigZag Global & Shipup join forces to provide expert advice on how to optimise the post-purchase and returns experience for your customers.  
  3. How to Make Decisions Later in the Supply Chain to Get the Right Product to the Right Place at the Right Time and Minimise Movements
    Rapid Fire Debate
    45 mins
    As your supply chain grows with more channels, ensure inventory is where you need it (and when). How using real-time visibility and smart technology to dynamically decide where stock is allocated will ...
  4. Efficient e-Commerce: The Intersection of Packaging Innovation and Automation
    Workshop
    45 mins
    Explore the future of efficient e-commerce fulfilment through the lens of packaging innovation and automation. Our experts will present a unique approach to automating packaging with a compact, easy-t ...
14:00
  1. How Exceptional Post-purchase Experience Benefits Your E-commerce Business
    Case Study
    45 mins
    Ben explains how Urbify creates exceptional post-purchase experiences for online shoppers that can also benefit your e-commerce business in terms of customer satisfaction and loyalty. 
  2. Catering for the E-commerce Consumers of Tomorrow
    Innovation Theatre
    45 mins
    From social commerce to showrooming, this session explores upcoming trends in e-commerce, through the eyes of consumers, using exclusive information from DHL’s Online Shopper Survey.
  3. Why Ceva Choose to Automatize with Exotec
    Rapid Fire Debate
    45 mins
    CEVA, one of Exotec’s customers, will explain how warehouse fulfilment has changed most in recent years, and how the Skypod system helped them overcome these new market demands.
  4. How to Reach and Delight Your International Customers With Just a Two-Day Delivery Time
    Workshop
    45 mins
    International deliveries often require additional effort and expense. In this workshop, you’ll learn how to benefit from the enormous purchasing power of markets such as Switzerland and the UK – and h ...
15:00
  1. Supply Chain Management: Importance, Issues and the Future – the Effect of Economies
    Keynote Theatre
    20 mins
    Organisations are evolving continuously to stay at the top. Yogith explains how supply chain functions play an important role in gaining a competitive advantage.
15:20
  1. Modernise Your Thinking About Supply Chain Leadership - Before It’s Too Late
    Keynote Theatre
    20 mins
    The skills and leadership qualities we need from our supply chain teams need to evolve. Jane will explain how the LEGO Group Leadership Playground has developed, and how supply chain professionals can ...
15:40
  1. Embrace Circularity, Exceed Customer Expectations, Reduce Returns Pain
    Keynote Theatre
    20 mins
    The RLA is the global voice of the returns industry. Tony shares best practice with a panel of thought leaders in e-commerce, returns and circularity - invaluable insights on reverse logistics, return ...

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