DELIVER AMERICA PROGRAM
PEER-LED CONTENT FOR RETAIL, COMMERCE AND SUPPLY CHAIN LEADERS
Explore the ideas, challenges and strategic conversations shaping the future of retail, ecommerce, logistics and supply chain. The DELIVER America program brings together senior leaders, expert speakers and practical case-led sessions designed to help delegates make better decisions, faster.
CONFERENCE THEMES
AI, Automation & Decision Velocity
Retail is entering an era where speed of decision is becoming a competitive advantage. From AI-powered forecasting and inventory planning to automated fulfillment and personalized customer engagement, leaders are using technology to move faster, operate leaner, and respond with greater precision. This theme explores how retailers and solution providers are turning AI and automation into measurable business performance.
The New Consumer: Value, Convenience & Loyalty
U.S. consumers are still spending, but they are doing it more carefully. They expect value, convenience, and consistency across every touchpoint, whether online, in store, or somewhere in between. This theme looks at how retailers are adapting their customer strategies to meet rising expectations, strengthen loyalty, and drive growth in a market where trust and relevance matter more than ever.
Tariffs, Trade Shifts & Supply Chain Resilience
Tariffs, geopolitical pressure, and sourcing realignment are reshaping how American businesses think about supply chain strategy. Leaders are reassessing network design, supplier diversification, regional manufacturing, and cross-border trade opportunities to reduce risk without losing speed or margin. This theme focuses on how retailers and supply chain partners are building resilience in a less predictable global environment.
Sustainability, Circularity & Cost Pressure
Sustainability is maturing from brand narrative into operating model. Retailers are under pressure to reduce waste, improve transparency, and build more efficient product life cycles, while still protecting margin. This theme explores how businesses are approaching circularity, reverse logistics, and sustainability investments in ways that support compliance, customer expectations, and long-term profitability.
OFFICIAL CONFERENCE PROGRAM
EXPLORE KEYNOTES, BREAKOUT SESSIONS AND ROUNDTABLES BY DAY
AI is everywhere, but real transformation is still rare, with only 17% of supply chain organizations pursuing immediate workflow redesign.
Our opening panel will move beyond the AI hype and examine where the technology has genuinely changed supply chain operations. We’ll explore its practical impact across forecasting, planning, inventory, labour and fulfilment, as well as where organisations are still struggling to move from pilots to meaningful workflow redesign.
Tariffs, cost pressure, demand swings and service promises are all moving at once. As US import volumes face double-digit year-over-year declines in several forecast months, retailers are being forced to rethink how they plan, price, source and protect availability in real time.
We will examine how retailers are responding as tariffs, cost pressure, demand swings, and customer service expectations all shift at once.
Focus: Retailers are making decisions in a market where landed cost, sourcing risk, consumer demand and service expectations are all shifting at the same time. This roundtable asks how leaders decide what to absorb, what to pass on, what to redesign and what promises they can still afford to make.
Key Topics: Tariff exposure, margin protection, sourcing flexibility, pricing decisions, inventory buffers, customer promise accuracy, scenario planning, executive decision-making.
Customers experience one promise, but delivering it requires coordination across demand planning, inventory placement, fulfillment, stores, carriers, delivery operations, technology, and customer service. This discussion would explore how retailers can create an integrated operating model that balances speed, cost, availability, reliability, and customer experience.
Discussion areas:
For years, dispatch has been treated as a back-office logistics function, a fixed set of routing rules running quietly behind the scenes. That model is breaking down. As customer expectations rise and fulfillment options multiply (in-house fleet, third-party gig, regional carrier, big-and-bulky), retailers need dispatch decisions that respond in real time to performance, profitability, and flexibility, not static logic trees.
But this shift isn't just about internal efficiency, it's about what customers actually feel. Delivery promise engines have become skilled at setting expectations at checkout, but a promise is only as good as the dispatch system behind it. In this session, Jake Stein, VP of Retail Growth at Burq, will unpack what the next era of dispatch actually looks like in practice: how AI-driven decisioning reshapes node and fulfillment channel selection in real time, how active dispatch works together with promise engines to keep delivery windows accurate (not just fast), and what retailers should measure to know if their current dispatch approach is quietly eroding customer trust.
Enjoy the event's sustainable gourmet cuisine, while taking advantage of additional networking opportunities.
Same-day delivery is often treated as a loss-leader you tolerate to defend market share. Rohlik runs it at scale across 8 European markets and has grown to over $1.9B in revenue while delivering an only online same day grocery proposition. This session unpacks the actual cost drivers behind same-day at scale, where the money leaks, and which levers move contribution margin the most. It is a candid look at the numbers, offered as a European reference point rather than a template to copy.
Key topics: delivery P&L breakdown, speed vs. drop density trade-offs, pricing same-day, which fixed costs are actually avoidable.
For grocery, beauty, apparel and high-velocity retail, logistics performance directly shapes availability, freshness and trust. This discussion explores how predictive operations can help retailers anticipate exceptions before they hit the customer, from inventory gaps to delivery failures.
Key Topics: Predictive logistics, availability, freshness, exception management, delivery promise accuracy, carrier performance, inventory signals, customer trust.
Your customer acquisition cost doesn't pay off on the first order. It pays off on the second, the third, the annual subscription, the referral. For international ecommerce, the delivery experience is the variable that determines whether any of that happens.
This session reframes international shipping as a retention and LTV decision, not a logistics one. Helaine Rich of ePost Global walks through the commercial math of Shadow Loss: what a three-point drop in international repeat purchase rate costs a DTC brand at scale, what the Canada Post strike revealed about which brands were protecting post-purchase LTV and which weren't, and what a resilient international delivery program actually looks like behind the scenes.
Practical, data-grounded, and built for the ecommerce leader who owns both the acquisition budget and the churn rate.
The moment an order is placed, a series of fulfillment decisions determines its profitability. Warehouse, carrier, shipping service, routing logic and delivery promises all play a part. In this session, Linnworks will share how leading ecommerce brands automate these decisions using intelligent rules to optimise cost, speed and customer satisfaction across multiple carriers and fulfillment partners, helping teams scale efficiently without adding operational overhead.
Retailers are under pressure to make returns easy, but rising fraud and serial return behavior are forcing a rethink. This roundtable explores how brands can protect margin without damaging loyalty, and where policies, data and customer segmentation need to evolve.
Key Topics: Returns fraud, serial returners, policy design, customer segmentation, refund speed, loyalty impact, resale, margin protection.
Join DP World for an interactive breakout session exploring practical insights, fresh ideas, and real-world solutions to today’s most pressing retail and supply chain challenges.
Join Pipe17 for an interactive breakout session exploring practical insights, fresh ideas, and real-world solutions to today’s most pressing retail and supply chain challenges.
Black Friday is around the corner, and october is the moment when peak planning becomes real. This roundtable looks at how retailers prepare for holiday trading when demand is harder to predict, labor is tighter, promotional activity is volatile and inventory decisions carry more risk.
Key Topics: Peak readiness, demand uncertainty, labor planning, carrier capacity, inventory risk, promotion shocks, contingency planning, real-time decision-making.
Join Slip Robotics for an interactive breakout session exploring practical insights, fresh ideas, and real-world solutions to today’s most pressing retail and supply chain challenges.
Get ready to discover the best suppliers in the retail and commerce industry! The ceremony takes place in the conference area.
A space to reflect on the future of retail leadership and how today's leaders can open doors for tomorrow's, sharing stories and ideas with allies to nurture the next generation and create a more inclusive industry. RSVP essential.
The next network will not be built around one perfect DC strategy. It will be adaptive, regional, data-led and closer to demand. This session explores how retailers are rethinking stores, fulfillment nodes, returns hubs, carrier partnerships and inventory placement for the next retail cycle.
Promotions, inventory, returns and customer promise can no longer be planned in separate rooms. This session looks at how leading retailers are connecting supply chain planning with merchandising, finance and commercial teams to make faster trade-offs when demand changes.
As customer expectations rise and operational complexity increases, intelligent fulfillment has become a powerful driver of profitable growth. Drawing on THG’s proven approach, Tom will explore how proprietary fulfillment technology, automation and robotics can help brands improve operational efficiency, elevate the customer experience and turn logistics into a genuine competitive advantage.
As e-commerce brands look for more flexible, reliable, and cost-efficient delivery options, technology-driven last-mile carriers are playing a growing role in shaping the future of commerce. This session explores how intelligent technology, localized operations, network density, and data-driven execution are reshaping last-mile delivery in the U.S. market. Vincent Amato, Chief Sales Officer at GOFO, will share insights on building a scalable delivery network, improving delivery reliability, optimizing costs, and strengthening customer trust, with a brief look at GOFO’s latest service expansion through the GOFO Ground launch.
eCommerce volumes continue to grow, urban warehouse space is increasingly constrained, and the conveyor-based systems most fulfillment centers rely on were not designed for either challenge. These systems perform well under steady demand, but struggle when volumes fluctuate, and reconfiguring them typically requires weeks of downtime and significant capital investment.
In this session, Unbox Robotics will share a different approach: moving sortation off the floor and into the vertical space above it, using mobile robots coordinated by software rather than fixed infrastructure.
Join Shippo for an interactive breakout session exploring practical insights, fresh ideas, and real-world solutions to today’s most pressing retail and supply chain challenges.
Technology alone cannot solve today’s supply chain challenges. This session explores why resilient operations depend on three interconnected elements: engaged people, adaptable processes and a genuinely innovative mindset.
The discussion will examine how workplace culture, burnout and motivation directly affect operational performance; why traditional sourcing and tariff-mitigation playbooks struggle under real-world volatility; and how multi-region supplier strategies, strategic inventory and realistic lead times can strengthen resilience. It will also explore how AI, emerging technologies and risk-mitigation tools can create greater visibility, without treating software as a substitute for sound strategy.
US consumers are expected to return nearly $850 billion in merchandise, with almost one in five online purchases coming back. This session looks at how retailers are turning reverse logistics from a cost center into a smarter lever for loyalty, fraud reduction, resale and margin protection.
Practical, solution-led sessions hosted by leading partners, showcasing real-world innovations, case studies, and strategies driving performance across retail, ecommerce, and supply chain.
READY TO JOIN THE CONVERSATION?
Hosted delegate places are limited and applications are reviewed for seniority, company fit and business relevance. Approved delegates can access curated meetings, peer-led content and official networking experiences.
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