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15 minsDELIVER's Founder and Chairman, Stephane Tomczak, officially opens DELIVER America 2025.
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Keynotes30 minsTariffs may grab headlines, but they’re only one part of a much bigger story. In today’s volatile geopolitical and economic landscape, unpredictability is the new normal, and global supply chains are under constant pressure to adapt.
Bringing together top voices from logistics, retail, port authorities, and policy we will explore how organisations can stay agile in the face of shifting trade rules, political uncertainty, and operational disruption. Our panellists will unpack how to navigate tariff changes, and how to use them as a strategic advantage rather than a setback. It’s a wake-up call for building disruption-proof strategies, finding opportunity in adversity, and future-proofing operations in a world where the only certainty is change.
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Keynotes25 minsScope 3 emissions present one of the biggest challenges to securing board approval for climate targets. These emissions, which occur upstream in the supply chain or downstream in product use, are largely outside a company’s direct control and can feel like a daunting uncertainty.
With Scope 3 accounting for 70-90% of a company’s carbon footprint and mandatory reporting on the rise, addressing these emissions is essential for achieving Net Zero goals and mitigating future risks. Success requires a shift from traditional corporate planning to embrace collaboration, engagement, and innovation—starting with the supply chain. While challenging, it is a feasible and necessary step towards a sustainable future.
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Emerald Stage60 minsFrom tariffs to peak demand, today’s supply chains face nonstop turbulence. Join Sage Supply Chain Intelligence (formerly Anvyl) as they discuss how visibility, real-time reporting, centralized communication, and supplier diversification give brands the flexibility to pivot quickly, reduce fire drills, and turn disruption into advantage.
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Ruby Stage60 minsThe warehouse of the future is powered by intelligence. In this session, Shiphero explores how AI-driven forecasting, workflow automation, and advanced labor management systems are redefining warehouse performance. From optimising staffing in real time to predicting bottlenecks before they occur, learn how technology is creating smarter, more adaptive operations that drive resilience and profitability at scale.
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Elite Tables60 mins
As AI rapidly transforms the supply chain landscape, businesses are facing a critical inflection point: evolve with predictive intelligence or risk falling behind. Join this roundtable to explore how AI is reshaping planning, fulfillment, and last-mile delivery, unlocking new levels of precision, responsiveness, and scalability, but not without its challenges.
Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.
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Emerald Stage60 minsMost AI sessions sound exciting but leave you with more buzzwords than a plan. This one’s different. We’ll bust the biggest myths holding shippers back and show you how to start fast, cheap, and with the tools you already have. Walk away knowing exactly where to plug AI into your workflow next week to save money, cut busywork, and boost your team’s impact - today, not someday.
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Ruby Stage60 minsWhen that buy button is clicked the customer's fulfilment experience begins, but the order lifecycle actually started well before that moment with merchandising, purchasing and inventory planning. Do you have the right technology to efficiently manage the order lifecycle from end-to-end? This session seeks to highlight the potential of Distributed Order Management and how it supports your supply chain in delighting the customer whilst maximising your bottom line.
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60 minsEnjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.
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Emerald Stage60 mins
Private fleet or dedicated partner? The answer is increasingly both. This discussion examines how shippers blend asset ownership with contracted capacity to achieve cost control, service consistency, and risk balance. Learn how hybrid transportation models are redefining fleet strategy and creating new opportunities for collaboration between shippers and carriers.
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Elite Tables60 mins
As global ecommerce continues to accelerate, brands are under pressure to deliver faster, greener, and farther than ever before. But is it truly possible to balance speed, sustainability, and scale in international fulfillment? Join this roundtable to explore strategies for reducing carbon impact, optimizing packaging, and leveraging regional hubs.
Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.
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Ruby Stage60 mins
Is your e-commerce ready for the AI Commerce era? As AI agents take over shopping decisions, brand reputation is no longer driven by marketing - it’s a machine-readable metric built or broken by the delivery experience. “Good enough” logistics won’t cut it; only flawless delivery and delivery experiences keep your brand visible and competitive to both AI and customers.
Join Dr. Arne Jeroschewski, CEO and Co-Founder of Parcel Perform, as he explains why AI Commerce Visibility will be the top priority for e-commerce in 2026, and how to turn logistics into a lasting competitive advantage.
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Emerald Stage60 mins
Legacy OMS can’t keep up today, let alone in the world of agentic commerce. In this session, Pipe17 COO, Kelly Goetsch, will introduce Order Operations (OrderOps) as the new foundation of modern commerce. Learn how AI-native OrderOps transforms order capture through fulfillment with real time visibility, proactive exception management, and scalable orchestration for brands and 3PLs.
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Ruby Stage60 mins
Global supply chains are under constant pressure from disruption, shifting consumer expectations, and the accelerating pace of innovation. Join Ryder for an insightful session addressing:
- Consumers are shopping with intention, prioritizing value, reliability, and flexible delivery over speed.
- Disruption is constant, winning brands design for resilience through scalable, tech-enabled supply chains.
- Experience is a growth engine, every fulfillment and packaging touchpoint reinforces brand trust.
- Returns shape loyalty, easy post-purchase experiences drive repeat business.
- Success in 2026: uniting brand and supply chain, operational excellence becomes the new differentiation.
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Emerald Stage60 minsTechnology will cause last mile delivery to change more in 2026 than it has in decades. New operating models and AI are enabling shippers to deliver faster, more reliably, and cost effectively than ever before. Shippers and consumers are getting more control over their deliveries and delivery is evolving from an expense to an investment. Join the logistics decision makers from Hello Fresh and Zazzle in conversation with Veho co-founder Fred Cook and Chief Commercial Officer Deborah Surrette about the technology improving delivery they’re most excited about today and in 2026.
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Ruby Stage60 minsToday’s consumers expect brands to deliver - literally and figuratively - on every promise made at checkout.
But in an era of heightened delivery anxiety, porch piracy, and rising return rates, even a single failed experience can jeopardize consumer trust and lifetime value. In fact, 67% of consumers say they’ll walk away from a brand after just one poor post-purchase interaction.
Delivery failures no longer just mean lost packages - they mean lost consumers. As the pressure mounts to meet estimated delivery dates with precision, forward-thinking retailers are taking a more proactive, predictive approach to managing risk across the fulfillment journey.
This session will unpack how leaders are reimagining the delivery experience to safeguard profitability. From embedding delivery guarantees and streamlining claims workflows,brands are turning once-costly operational gaps into moments of reassurance and retention.
The result? A stronger P&L, lower support burden, and a more resilient supply chain - all while keeping promises that build loyalty and drive long-term growth.
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Elite Tables60 mins
Shoppers expect Prime-like delivery everywhere - but scaling fulfillment without ballooning costs is the real challenge. Can a flexible mix of in-house, outsourced, and hybrid models deliver both growth and customer experience? Join this roundtable to debate how brands can scale smarter, not harder.
Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis. -
Emerald Stage60 minsPeak season is already in motion, and most brands are locked into their plans. But the best shippers know that small, last-minute adjustments can make the difference between protecting margins and driving new revenue. In this session, Tim Thorn, Head of Sales & Business Development at Shippo, will share five practical optimizations you can still apply this holiday season to stay resilient.
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Ruby Stage60 mins
In a market defined by fragmented systems and rising shipping demands, managing carriers has never been more complex. This session explores how Carrier Orchestration empowers brands, 3PLs, and fulfillment providers to simplify operations through multi-carrier optionality and Fulfillment Intelligence. Learn how to connect your carrier network, automate decision-making, and transform complexity into clarity—unlocking a smarter, more resilient fulfillment ecosystem that drives savings, agility, and customer satisfaction.
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Keynotes20 minsBrands across sectors – particularly retail – are facing significant challenges in an environment that’s changing rapidly. As consumer expectations continue to evolve, with a shift in mindset towards value and purpose and market disruptions becoming the norm, speed and adaptability are no longer optional, but they're essential. From real-time data and automation to flexible fulfilment models, this panel dives into the end-to-end strategies and operational mindset that enable supply chains to keep pace - or risk falling behind.
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Keynotes10 minsGet ready for a high-energy introduction to The Science of Shopping. In this bite-sized taster session, consumer expert Kate Hardcastle MBE distils decades of global experience into a sharp look at what really drives us to buy. Packed with surprising truths and powerful insights, it’s a snapshot of the bigger picture behind her groundbreaking work.
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Keynotes30 minsGet ready to discover the best suppliers in the retail and commerce industry! The ceremony takes place in the conference area.
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60 mins
A space to reflect on the future of retail leadership and how today's leaders can open doors for tomorrow's, sharing stories and ideas with allies to nurture the next generation and create a more inclusive industry. RSVP essential.
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Keynotes20 minsAutonomous vehicles and automation are no longer future concepts—they are actively reshaping logistics infrastructure today. From driverless linehaul and automated warehouse flows to last-mile delivery innovations, these technologies are transforming how networks are designed, scaled, and optimized. Drawing on practical experience building DTC distribution networks at Nestlé’s Freshly and scaling the playbook across Nespresso and Purina, Jesse will share actionable insights on how to “hack” your delivery network to drive cost reduction, resilience, and flexibility, while looking out into the future to prepare for the network in the age of autonomous technology.
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Keynotes20 mins
Gen Z isn’t just a new consumer base, they’re rewriting the rules of the supply chain. They demand speed without excuses, sustainability without greenwashing, and radical transparency powered by technology. In this talk, Opal will share how RFID, predictive quality, and last-mile innovation are transforming supply chains into trust-building ecosystems. We’ll explore how to meet Gen Z’s high expectations while strengthening resilience, cutting waste, and attracting the next generation of supply chain talent.
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Keynotes20 minsDashboards don’t make decisions, people do, and often too slowly. In today’s fast-moving world of ecommerce and retail, waiting on dashboards and reports is no longer enough. Drawing on real-world applications - from vendor-managed inventory with major retail partners, to autonomous vehicles and predictive maintenance deployments, this session will reveal how companies can accelerate decision velocity as a new competitive advantage. We will be exploring how AI and automation are transforming supply chains from reactive, human-driven dashboards into predictive, autonomous decision engines.
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Ruby Stage60 mins
Q4 has evolved from a battle for volume to a test of survival in the most complex regulatory landscape global retail has ever faced. With 73% of cross-border shipments now tariff-sensitive, compliance missteps - like misclassified HS codes or missing origin details - can trigger surcharges, holds, and damaging delays. This session reveals insights from over 20M shipments worth $421M, exposing where enforcement hits hardest and how leading brands are mastering compliance while building resilient, multi-carrier shipping networks.
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Emerald Stage60 mins
Retail is no longer defined by product alone, but by the clarity and speed of supply chains. In this session, Tony Zasimovich will explore what it takes to build a connected, resilient and profitable retail network from origin to doorstep. Sharing DP World’s market insights and lessons from integrating Ports and Terminals, Marine Services, Logistics and Technology into one intelligent platform, Tony will discuss how retail logistics has the potential to unite global infrastructure with local expertise.
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Emerald Stage60 minsMeeting rising customer expectations for fast, affordable delivery requires more than speed - it demands a flexible, cost-effective fulfillment model. This session explores how to strategically position inventory closer to customers, streamline operations for 2-day shipping and enhance the last-mile experience. Learn how brands like Our Place, Aroma 360 and Bloom are optimizing inventory, reducing fulfillment costs and creating memorable delivery moments. Attendees will walk away with practical strategies to future-proof fulfillment and improve both operational efficiency and customer satisfaction.
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Ruby Stage60 minsFor customers, every shipment carries more than just goods; it carries expectations, commitments, and trust. Monitoring in freight operations isn’t only about catching delays or securing cargo; it’s about reassuring people that what matters to them is safe, on time, and cared for. This session will explore how continuous visibility and proactive communication can transform monitoring into a true customer-experience enhancer. By blending security with service quality, businesses can turn operational oversight into moments of reassurance, creating peace of mind that deepens loyalty and strengthens brand relationships.
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60 minsEnjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.
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Ruby Stage60 minsWalmart's Sai Teja Yerapothina shares the story of how Walmart is rapidly scaling their last mile delivery network to meet evolving customer expectations, by constantly testing, iterating, and optimizing their network based on real-time data. Together with Nash's Charles Folsom, explore how Walmart extended delivery windows, achieved significant route efficiency gains, and built operational capabilities that scale. Gain insights from how Walmart experiments, measures impact in days not quarters, and scales what works. Understand how performance data can change route optimization daily, and how treating delivery as a living system drives both efficiency and growth.
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Emerald Stage60 mins
Cross-border commerce is accelerating, reshaping how brands approach global scale. Evolving trade dynamics and rising customer expectations demand new strategies, calling for a reimagined approach where technology, partnerships, and infrastructure converge to support global fulfillment. This session explores the state of international commerce, the evolving playbook for scaling across regions, and the role of partners as strategic enablers of growth, offering the visibility and integrations global brands need to succeed.
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Emerald Stage60 mins
Every ecommerce brand wanted the world. Then tariffs hit, de minimis died, and global shipping turned into a compliance minefield. The U.S. now demands full data and duty on every import, the EU is tightening OSS/IOSS rules, and “DDP at checkout” has become a guessing game that wrecks margins.
This session breaks down what’s really changed in 2025 and why cross-border still matters more than ever. Learn how brands are rebuilding their global playbooks from landed-cost transparency to smarter tax strategies to keep control, protect cashflow, and keep selling worldwide when everyone else is pulling back.
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Ruby Stage60 minsThis session explores how artificial intelligence is reshaping supply chain execution systems - including WMS, WES, and LMS - by enabling natural language queries, advanced knowledge management, and real-time data interpretation. The session will also explore practical AI applications such as resource planning, task management, flow control, and labor standards optimization. The conversation will address the importance of building trust in AI decisions through transparency and human oversight, and preparing the workforce for AI-driven change.
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Keynotes30 mins
Returns are no longer just a cost centre, they’re a strategic battleground where customer experience, sustainability, and profitability collide. As expectations for effortless send-backs rise, so do the operational and environmental consequences.
How do you design a return journey that protects margin without sacrificing loyalty?
Can circularity and convenience coexist in the same ecosystem?
And what if your biggest CX differentiator comes after the sale?In this session, we decode how future-facing brands are transforming reverse logistics from a sunk cost into a loyalty engine, aligning customer expectations with commercial realities and sustainability commitments.
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Keynotes30 minsAs physical retail evolves from transactional spaces into cultural experiences, a new generation of “immersive stores” is redefining how brands connect with customers. From London’s Oxford Street to the high streets of Los Angeles and New York, these next-generation environments merge technology, storytelling, and data to deliver measurable engagement and brand impact. In this session, discover how the Future Stores model turns retail spaces into dynamic media platforms, designed for flexibility, rapid brand rotation, and real-time insight. Explore the operational, creative, and technological frameworks behind these stores of the future, and learn how brands can scale experiential retail across global markets without losing authenticity or agility.
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