DELIVER America 2025

Tariffs may grab headlines, but they’re only one part of a much bigger story. In today’s volatile geopolitical and economic landscape, unpredictability is the new normal, and global supply chains are under constant pressure to adapt.
Bringing together top voices from logistics, retail, port authorities, and policy we will explore how organisations can stay agile in the face of shifting trade rules, political uncertainty, and operational disruption. Our panellists will unpack how to navigate tariff changes, and how to use them as a strategic advantage rather than a setback. It’s a wake-up call for building disruption-proof strategies, finding opportunity in adversity, and future-proofing operations in a world where the only certainty is change.

DELIVER's Founder and Chairman, Stephane Tomczak, officially opens DELIVER America 2025.

Scope 3 emissions present one of the biggest challenges to securing board approval for climate targets. These emissions, which occur upstream in the supply chain or downstream in product use, are largely outside a company’s direct control and can feel like a daunting uncertainty.
With Scope 3 accounting for 70-90% of a company’s carbon footprint and mandatory reporting on the rise, addressing these emissions is essential for achieving Net Zero goals and mitigating future risks. Success requires a shift from traditional corporate planning to embrace collaboration, engagement, and innovation—starting with the supply chain. While challenging, it is a feasible and necessary step towards a sustainable future.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

From tariffs to peak demand, today’s supply chains face nonstop turbulence. Join Sage Supply Chain Intelligence (formerly Anvyl) as they discuss how visibility, real-time reporting, centralized communication, and supplier diversification give brands the flexibility to pivot quickly, reduce fire drills, and turn disruption into advantage.

Enjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.

Is your e-commerce ready for the AI Commerce era? As AI agents take over shopping decisions, brand reputation is no longer driven by marketing - it’s a machine-readable metric built or broken by the delivery experience. “Good enough” logistics won’t cut it; only flawless delivery and delivery experiences keep your brand visible and competitive to both AI and customers.

Join Dr. Arne Jeroschewski, CEO and Co-Founder of Parcel Perform, as he explains why AI Commerce Visibility will be the top priority for e-commerce in 2026, and how to turn logistics into a lasting competitive advantage.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

As AI rapidly transforms the supply chain landscape, businesses are facing a critical inflection point: evolve with predictive intelligence or risk falling behind. Join this roundtable to explore how AI is reshaping planning, fulfillment, and last-mile delivery, unlocking new levels of precision, responsiveness, and scalability, but not without its challenges.

Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.

As global ecommerce continues to accelerate, brands are under pressure to deliver faster, greener, and farther than ever before. But is it truly possible to balance speed, sustainability, and scale in international fulfillment? Join this roundtable to explore strategies for reducing carbon impact, optimizing packaging, and leveraging regional hubs.

Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.

Shoppers expect Prime-like delivery everywhere - but scaling fulfillment without ballooning costs is the real challenge. Can a flexible mix of in-house, outsourced, and hybrid models deliver both growth and customer experience? Join this roundtable to debate how brands can scale smarter, not harder.

Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.

Brands across sectors – particularly retail – are facing significant challenges in an environment that’s changing rapidly. As consumer expectations continue to evolve, with a shift in mindset towards value and purpose and market disruptions becoming the norm, speed and adaptability are no longer optional, but they're essential. From real-time data and automation to flexible fulfilment models, this panel dives into the end-to-end strategies and operational mindset that enable supply chains to keep pace - or risk falling behind.

Get ready to discover the best suppliers in the retail and commerce industry! The ceremony takes place in the conference area.

Autonomous vehicles and automation are no longer future concepts - they are reshaping logistics infrastructure today. From driverless linehaul and automated warehouse flows to last-mile delivery innovations, these systems are changing how networks are designed, scaled, and optimised, leaving space for a new model of distribution. With lessons drawn from practical implementation, you’ll discover how to “hack” your delivery network - adopting automation in a way that drives resilience, flexibility, and measurable growth.

Gen Z isn’t just a new consumer base, they’re rewriting the rules of the supply chain. They demand speed without excuses, sustainability without greenwashing, and radical transparency powered by technology. In this talk, Opal will share how RFID, predictive quality, and last-mile innovation are transforming supply chains into trust-building ecosystems. We’ll explore how to meet Gen Z’s high expectations while strengthening resilience, cutting waste, and attracting the next generation of supply chain talent.

Dashboards don’t make decisions, people do, and often too slowly. In today’s fast-moving world of ecommerce and retail, waiting on dashboards and reports is no longer enough. Drawing on real-world applications - from vendor-managed inventory with major retail partners, to autonomous vehicles and predictive maintenance deployments, this session will reveal how companies can accelerate decision velocity as a new competitive advantage. We will be exploring how AI and automation are transforming supply chains from reactive, human-driven dashboards into predictive, autonomous decision engines.
 

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

Retail is no longer defined by product alone, but by the clarity and speed of supply chains. In this session, Tony Zasimovich will explore what it takes to build a connected, resilient and profitable retail network from origin to doorstep. Sharing DP World’s market insights and lessons from integrating Ports and Terminals, Marine Services, Logistics and Technology into one intelligent platform, Tony will discuss how retail logistics has the potential to unite global infrastructure with local expertise.  

Enjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.

A space to reflect on the future of retail leadership and how today's leaders can open doors for tomorrow's, sharing stories and ideas with allies to nurture the next generation and create a more inclusive industry. RSVP essential.

 

Legacy OMS can’t keep up today, let alone in the world of agentic commerce. In this session, Pipe17 COO, Kelly Goetsch, will introduce Order Operations (OrderOps) as the new foundation of modern commerce. Learn how AI-native OrderOps transforms order capture through fulfillment with real time visibility, proactive exception management, and scalable orchestration for brands and 3PLs.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

As physical retail evolves from transactional spaces into cultural experiences, a new generation of “immersive stores” is redefining how brands connect with customers. From London’s Oxford Street to the high streets of Los Angeles and New York, these next-generation environments merge technology, storytelling, and data to deliver measurable engagement and brand impact. In this session, discover how the Future Stores model turns retail spaces into dynamic media platforms, designed for flexibility, rapid brand rotation, and real-time insight. Explore the operational, creative, and technological frameworks behind these stores of the future, and learn how brands can scale experiential retail across global markets without losing authenticity or agility.

When that buy button is clicked the customer's fulfilment experience begins, but the order lifecycle actually started well before that moment with merchandising, purchasing and inventory planning. Do you have the right technology to efficiently manage the order lifecycle from end-to-end? This session seeks to highlight the potential of Distributed Order Management and how it supports your supply chain in delighting the customer whilst maximising your bottom line.

Most AI sessions sound exciting but leave you with more buzzwords than a plan. This one’s different. We’ll bust the biggest myths holding shippers back and show you how to start fast, cheap, and with the tools you already have. Walk away knowing exactly where to plug AI into your workflow next week to save money, cut busywork, and boost your team’s impact - today, not someday.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

Returns are no longer just a cost centre, they’re a strategic battleground where customer experience, sustainability, and profitability collide. As expectations for effortless send-backs rise, so do the operational and environmental consequences.

How do you design a return journey that protects margin without sacrificing loyalty?
Can circularity and convenience coexist in the same ecosystem?
And what if your biggest CX differentiator comes after the sale?

In this session, we decode how future-facing brands are transforming reverse logistics from a sunk cost into a loyalty engine, aligning customer expectations with commercial realities and sustainability commitments.

Get ready for a high-energy introduction to The Science of Shopping. In this bite-sized taster session, consumer expert Kate Hardcastle MBE distils decades of global experience into a sharp look at what really drives us to buy. Packed with surprising truths and powerful insights, it’s a snapshot of the bigger picture behind her groundbreaking work.

Global supply chains are under constant pressure from disruption, shifting consumer expectations, and the accelerating pace of innovation.
Join Ryder for an insightful session addressing:
-Planning with Foresight
-Powering Supply Chains with Technology
-Delivering Efficiency from Port-to-Door
-Unlocking Value in Reverse Logistics
-Staying Ahead of Consumer Demand Shifts

Today’s consumers expect brands to deliver - literally and figuratively - on every promise made at checkout.
But in an era of heightened delivery anxiety, porch piracy, and rising return rates, even a single failed experience can jeopardize consumer trust and lifetime value. In fact, 67% of consumers say they’ll walk away from a brand after just one poor post-purchase interaction.
Delivery failures no longer just mean lost packages - they mean lost consumers. As the pressure mounts to meet estimated delivery dates with precision, forward-thinking retailers are taking a more proactive, predictive approach to managing risk across the fulfillment journey.
This session will unpack how leaders are reimagining the delivery experience to safeguard profitability. From embedding delivery guarantees and streamlining claims workflows,brands are turning once-costly operational gaps into moments of reassurance and retention.
The result? A stronger P&L, lower support burden, and a more resilient supply chain - all while keeping promises that build loyalty and drive long-term growth.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

Technology will cause last mile delivery to change more in 2026 than it has in decades. New operating models and AI are enabling shippers to deliver faster, more reliably, and cost effectively than ever before. Shippers and consumers are getting more control over their deliveries and delivery is evolving from an expense to an investment. Join the logistics decision makers from Hello Fresh and Zazzle in conversation with Veho co-founder Fred Cook and Chief Commercial Officer Deborah Surrette about the technology improving delivery they’re most excited about today and in 2026.

For customers, every shipment carries more than just goods; it carries expectations, commitments, and trust. Monitoring in freight operations isn’t only about catching delays or securing cargo; it’s about reassuring people that what matters to them is safe, on time, and cared for. This session will explore how continuous visibility and proactive communication can transform monitoring into a true customer-experience enhancer. By blending security with service quality, businesses can turn operational oversight into moments of reassurance, creating peace of mind that deepens loyalty and strengthens brand relationships.

Meeting rising customer expectations for fast, affordable delivery requires more than speed - it demands a flexible, cost-effective fulfillment model. This session explores how to strategically position inventory closer to customers, streamline operations for 2-day shipping and enhance the last-mile experience. Learn how brands like Our Place, Makesy and Bloom are optimizing inventory, reducing fulfillment costs and creating memorable delivery moments. Attendees will walk away with practical strategies to future-proof fulfillment and improve both operational efficiency and customer satisfaction. 
 

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.

Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.