DELIVER Europe 2025

DELIVER will unveil a new sustainability initiative designed to foster a safe and collaborative environment where supply chain, logistics, and commerce service providers can exchange insights on sustainable practices. The goal is to drive positive change and reduce the environmental impact of industry activities in the near future. This focus group will mark a stepping stone in the launch of this initiative and will provide a mix of roundtable and open group discussions to foster active feedback. While a limited number of retailers and special guests will be invited, attendance will be prioritised for our supplier clients. Access requests will be reviewed and approved based on availability.

Get an insider’s look at how Lenovo has turned its supply chain into a competitive powerhouse. From a cutting-edge CTO model to logistics as a strategic weapon, discover how innovation is fuelling Lenovo’s edge. We will dive into the present and future of the industry - where AI and sustainability intersect to redefine ecommerce.

Maria Hollins, CEO of Ann Summers will dive into the art of turning iconic brands into dynamic market leaders. Maria will share her expert strategies for blending heritage with innovation, showing how to stay ahead of trends while keeping the soul of a legacy brand intact. 

THG Fulfil’s investment in AI and automation isn’t just about efficiency - it’s about revolutionizing the customer experience. In the fast-paced world of ecommerce, seamless and reliable fulfilment seems to be the secret recipe for winning and keeping customers. By harnessing cutting-edge technology, THG Fulfil is setting new standards in speed, precision, and convenience - ensuring every order delivers not just a product, but an exceptional experience that drives loyalty and growth.

Join us for the official opening of the new sustainability lounge, supported by Spring GDS, showcasing their sustainability initiatives.

 

"From Browsing to Delivery: What Matters to Gen Z" will highlight how Gen Z, making up 26% of regular European e-shoppers, is reshaping e-commerce with their demand for authenticity, personalization, and convenience. They are highly active on social media, with 66% shopping directly through platforms like TikTok, and they also favor C2C platforms for affordability and sustainability. Delivery expectations are high, with preferences for real-time tracking, flexible scheduling, and out-of-home options, while 64% prioritize sustainable delivery solutions. Gen Z values engaging, tech-driven experiences and expects brands to offer seamless, personalized journeys across digital and physical touchpoints, making them a crucial audience for the future of retail.

With claim.me we present a breakthrough innovation that solves a problem every online merchant knows and has to deal with - claiming lost and damaged parcels at their respective last mile carriers. A process that varies in many dimensions across the carrier landscape and countries and is, in many cases, highly manual and nerv wrecking for customer service teams. We show how technology and large language models change the game and enable shops to claim parcels with just a few clicks.

Returns don’t have to be a loss. This session explores how brands can maximize value from returns through recommerce and repair services, driving profitability, sustainability, and customer loyalty. Discover cutting-edge strategies to transform returns from a cost center into a competitive advantage in today’s circular economy. 

The retail landscape is evolving at an unprecedented pace, with consumers demanding more flexibility, sustainability and engagement from the brands they trust. To stay ahead, retailers must not only optimize their omnichannel strategy but also rethink the entire product lifecycle—including resale, rentals and repairs—to create seamless customer experiences and new revenue streams.
In this thought-provoking session, Tony Mannix, Strategic Advisor – Retail Logistics at GXO, will explore how cutting-edge logistics solutions enable retailers to build stronger customer relationships, enhance brand reputation and gain end-to-end control over all consumer interactions. Join us to discover how logistics innovation can drive long-term loyalty and transform your retail strategy for the future.

Join this roundtable discussion on how to choose the right match for your last mile carrier whilst optimising visibility throughout the process, led by:

• Stein van Est, Regional Head of Ground Freight & E-Commerce, Maersk
• Hieke van Rees – Spoelstra, Senior Business Development Manager, Maersk

Roundtable discussions are open to all delegates who register their interest ahead of the event on a first come, first served basis.

Online retailers aiming for success internationally must rethink their returns strategy. Drawing on experiences from Switzerland, BESTSECRET and MS Direct show how a local returns approach strengthens customer loyalty, reduces logistical complexity and unlocks growth potential.

The shopping journey doesn’t end at checkout - it’s just getting started! Join this session to learn about the importance of a seamless post-purchase experience and how to build trust, increase customer lifetime value, and drive engagement.

An exceptional delivery experience isn’t just a logistics challenge - it’s a key driver of customer loyalty. Join Amazon Shipping as we explore how technology is transforming parcel delivery for greater efficiency, reliability, and environmental impact. From AI-powered logistics to carbon-conscious shipping solutions, discover the innovations that are shaping the future of ecommerce delivery.

Dive into the escalating issue of 'serial returners' - a small yet impactful group of online shoppers responsible for returning £6.6 billion worth of goods annually in the UK. We will explore how behaviours like 'bracketing', 'wardrobing', and 'staging', especially prevalent among Gen Z, are reshaping retail dynamics and prompting retailers to rethink return policies.​

All major assets owners face chronic issues of overstock, customer returns, damaged stock and end of rental assets. How can retailers, brands and rental companies deal efficiently with their 2nd life issues?

Roundtable discussions are open to all delegates who register their interest ahead of the event on a first come, first served basis.

Join Mia Yamaguchi and Duarte Cunha Rosa as they discuss how retailers can innovate their last-mile delivery to unlock significant growth opportunities. Learn about the evolving consumer expectations for speed and convenience, the strategic advantages of same-day and on-demand delivery, and how Uber Direct is enabling leading global retailers to meet these demands successfully. Discover actionable insights and real-world success stories from partnerships with top brands, revealing the impressive results that are redefining the retail landscape.

Join us for a lively discussion on the shifting world of delivery. We will cover what is driving change, from evolving expectations and common delivery pitfalls to the innovations shaping the future of delivery. Hear expert insights developed from working with global brands that you can use to help transform your business and enhance your customers’ experiences.

As retailers gear up for Peak 2025, success will depend on how well they can anticipate disruption, optimise delivery performance, and stay one step ahead of shopper expectations. In this session, Emma Clarke will share insights powered by Metapack’s live production data, offering a real-world view into the innovations, strategies, and technologies that will define peak performance this year.

Customer satisfaction is the best way to lead retailers to growth. Technology, Innovation and Sustainability are Key drivers to reach this goal. Colissimo will present new solutions to improve customer experience to increase the NPS, share the latest IT innovation and provide an update on sustainability initiatives.

What’s hype and what’s helping? Dive into how AI and machine learning are reshaping demand planning, inventory accuracy, and real-time logistics.

Roundtable discussions are open to all delegates who register their interest ahead of the event on a first come, first served basis.

Maersk will explore practical approaches to improving routing efficiency and managing complex multi-carrier networks. Attendees will gain insights into common challenges faced in supply chain network design, strategies for reducing transportation costs, and how to make data-driven decisions when selecting and coordinating carriers. The workshop will also include real-world examples and tools that can help logistics professionals enhance operational performance while maintaining flexibility and service quality.

 Cross-border ecommerce offers significant growth opportunities, but success hinges on customer-centric logistics. This involves optimizing delivery, tracking, and localized services to meet both retailer and consumer expectations across borders. Customer centricity means designing and optimizing the end-to-end export and returns process to enhance customer experience and build brand loyalty. It starts with clear, transparent sale and return policies and convenient, easy-to-use solutions that benefit both retailer and consumer. By focusing on the customer throughout the logistics journey, businesses can gain competitive advantage and foster sustainable growth in global markets.

In an era marked by constant disruption—from geopolitical upheavals to rapidly changing consumer expectations—retailers are reimagining their supply chain strategies to remain competitive, agile, and resilient. Freight forwarding has evolved beyond simply transporting goods; it now plays a critical role in enabling flexibility, visibility, advanced technology integration, and speed across the entire supply chain. DP World is at the forefront of this transformation, partnering with retailers to optimise end-to-end supply chains, strengthen resilience against global challenges, and empower smarter, data-driven decision-making. By harnessing global freight networks, embracing digital tools, and enhancing market access strategies, freight forwarding is being redefined to better serve the evolving needs of modern commerce.

Some markets seem hard to enter – due to customs complexity, regulations or logistics barriers. But that’s exactly where the biggest opportunities lie. In this session, we’ll show how solving cross-border challenges can unlock untapped, high-potential consumer markets with strong buying power and low competition. Learn how to turn complexity into your competitive edge – and grow where others hesitate. 

Trump’s return to the tariff table is shaking up global trade once again - and Europe won’t be untouched. How are retailers and logistics leaders preparing for new cost pressures, sourcing shifts, and potential disruptions to transatlantic supply chains? 

Roundtable discussions are open to all delegates who register their interest ahead of the event on a first come, first served basis.

In the fast-paced world of retail, especially in fashion and cosmetics, supply chain resilience is a strategic imperative.. Being and staying successful in e-fulfilment logistics means being adaptable and nimble, with a sharp focus on accuracy and speed to market. For Radial key performance indicators are: available to commerce, deliver on promise, and ensure on-time shipments. To scale and respond to demand, our system architecture must align with the business strategy, offering the elasticity needed to support growth. Manhattan’s Active® Warehouse Management System (WMS) powers Radial’s operations, ensuring precision, efficiency, and reliability.

Explore how smart automation and AI-driven robotics are reshaping fulfilment operations - from custom, right-sized packaging that reduces waste and carbon emissions, to advanced systems that safeguard products in transit and enhance the unboxing experience. This session also covers intelligent material handling solutions designed to manage complex pallet configurations with precision and flexibility.

Legacy logistics is broken - fragmented, inefficient, and stuck in the past. Discover how AI-native networks like Relay are reprogramming ecommerce delivery from the ground up: real-time decisions, smarter routing with zero waste to deliver ultra-fast and high-quality services.

AI is revolutionizing the delivery game! From predictive analytics to hyper-personalized experiences, discover how AI is reshaping logistics, optimizing efficiency, and setting new standards for customer satisfaction. Get ahead of the curve with insights from industry leaders at Parcel Perform.

Europe’s last mile is under pressure. Let’s unpack new delivery models, ultra-local warehousing, and how to balance speed with sustainability.

Roundtable discussions are open to all delegates who register their interest ahead of the event on a first come, first served basis.

Join Dr. Robert Zores, CDIO of REWE Digital, as he unveils the strategic approaches driving technological innovation within the €100 billion retail leader, REWE Group. Discover how REWE invests in technology and startups to propel growth, while balancing in-house development with external partnerships.

Delve into the transformation of REWE’s stores into self-service and cashless environments, and gain insights into strategies for managing customer and employee adaptations. Learn how REWE is redefining retail operations and positioning itself for future digital opportunities. Perfect for those interested in understanding operational excellence in a major retail giant.

Dive into cutting-edge ideas and breakthrough strategies that drive transformation. These sessions bring together creative thinkers to explore new technologies, methodologies, and disruptive innovations shaping the future.

Understanding the current challenges we are facing and looking at how we can build a more resilient future
This session will be discussing building resilience in retail supply chains amidst volatility. Looking at key challenges including visibility, agility, manufacturing vulnerabilities, logistical issues like last-mile delivery, and sustainability concerns. Exploring strategies for a more resilient future involving data-driven decisions for improved visibility, flexible operational models, strategic partnerships, optimising logistics flow with digital tools, and adopting circular economy principles.

Big & Bulky logistics isn’t just about moving large items — it’s about navigating a maze of real-world constraints: floor access, special handling, lift restrictions, narrow driveways, building policies, assembly services, and short delivery windows. Deep dive how Electrolux & FarEye are using AI-powered orchestration to manage these complexities at scale. Factor in real-world delivery constraints to enable dynamic slot selection based on real-time preferences, hybrid route planning across owned, outsourced, and DSP fleets, and rate-based carrier selection that balances cost, speed, and service levels. The result? Fewer futile deliveries. Higher NPS. Greater SPORH. Lower emissions. OTIF performance - at scale.

No one wins alone. Join the conversation on how data-sharing, platform partnerships, and shared infrastructure are powering the next wave of retail supply chain innovation.

Roundtable discussions are open to all delegates who register their interest ahead of the event on a first come, first served basis.

Get ready to join us to discover the best suppliers in the retail and commerce industry! Winners are voted by our retailers and celebrated on the Keynote Stage ahead of our Dining and Networking Party!

It’s time to unwind after a long day! Enjoy gourmet street food, drinks, and get ready to hit the dance floor.

Join internationally acclaimed DJ and producer Bob Sinclar, performing a live set at 21:15!