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10 minsDELIVER's Founder and Chairman, Stephane Tomczak, officially opens DELIVER America 2025.
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Keynotes30 minsTariffs may grab headlines, but they’re only one part of a much bigger story. In today’s volatile geopolitical and economic landscape, unpredictability is the new normal, and global supply chains are under constant pressure to adapt.
Bringing together top voices from logistics, retail, port authorities, and policy we will explore how organisations can stay agile in the face of shifting trade rules, political uncertainty, and operational disruption. Our panellists will unpack how to navigate tariff changes, and how to use them as a strategic advantage rather than a setback. It’s a wake-up call for building disruption-proof strategies, finding opportunity in adversity, and future-proofing operations in a world where the only certainty is change.
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Keynotes30 minsScope 3 emissions present one of the biggest challenges to securing board approval for climate targets. These emissions, which occur upstream in the supply chain or downstream in product use, are largely outside a company’s direct control and can feel like a daunting uncertainty.
With Scope 3 accounting for 70-90% of a company’s carbon footprint and mandatory reporting on the rise, addressing these emissions is essential for achieving Net Zero goals and mitigating future risks. Success requires a shift from traditional corporate planning to embrace collaboration, engagement, and innovation—starting with the supply chain. While challenging, it is a feasible and necessary step towards a sustainable future.
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Emerald Stage60 minsFrom tariffs to peak demand, today’s supply chains face nonstop turbulence. Join Sage Supply Chain Intelligence (formerly Anvyl) as they discuss how visibility, real-time reporting, centralized communication, and supplier diversification give brands the flexibility to pivot quickly, reduce fire drills, and turn disruption into advantage.
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Ruby Stage60 minsGain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Elite Tables60 mins
As AI rapidly transforms the supply chain landscape, businesses are facing a critical inflection point: evolve with predictive intelligence or risk falling behind. Join this roundtable to explore how AI is reshaping planning, fulfillment, and last-mile delivery, unlocking new levels of precision, responsiveness, and scalability, but not without its challenges.
Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.
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Emerald Stage60 minsMost AI sessions sound exciting but leave you with more buzzwords than a plan. This one’s different. We’ll bust the biggest myths holding shippers back and show you how to start fast, cheap, and with the tools you already have. Walk away knowing exactly where to plug AI into your workflow next week to save money, cut busywork, and boost your team’s impact - today, not someday.
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Ruby Stage60 minsWhen that buy button is clicked the customer's fulfilment experience begins, but the order lifecycle actually started well before that moment with merchandising, purchasing and inventory planning. Do you have the right technology to efficiently manage the order lifecycle from end-to-end? This session seeks to highlight the potential of Distributed Order Management and how it supports your supply chain in delighting the customer whilst maximising your bottom line.
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60 minsEnjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.
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Emerald Stage60 mins
Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Elite Tables60 mins
As global ecommerce continues to accelerate, brands are under pressure to deliver faster, greener, and farther than ever before. But is it truly possible to balance speed, sustainability, and scale in international fulfillment? Join this roundtable to explore strategies for reducing carbon impact, optimizing packaging, and leveraging regional hubs.
Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.
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Ruby Stage60 mins
Are you ready to take control of your ecommerce operations? Imagine a world where you can anticipate and proactively address disruptions to safeguard customer experiences. Where you can set the highest aspirations and excel at every stage of an order’s lifecycle. And pair that with a turnkey business intelligence uniquely tailored to your business.
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Emerald Stage60 minsGain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Ruby Stage60 minsGlobal supply chains are under constant pressure from disruption, shifting consumer expectations, and the accelerating pace of innovation.
Join Ryder for an insightful session addressing:
-Planning with Foresight
-Powering Supply Chains with Technology
-Delivering Efficiency from Port-to-Door
-Unlocking Value in Reverse Logistics
-Staying Ahead of Consumer Demand Shifts
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Emerald Stage60 minsGain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Ruby Stage60 minsRetailers are under more pressure than ever to deliver on their promised EDDs. But porch piracy, delivery delays, and costly returns remain an everyday reality. Delivery failures don’t just mean lost packages; they mean lost customers. Today, 67% of shoppers will walk away from a brand after a single bad experience, putting lifetime value and repeat purchases at risk.
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Ruby Stage60 minsGain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Emerald Stage60 minsGain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Elite Tables60 mins
Shoppers expect Prime-like delivery everywhere - but scaling fulfillment without ballooning costs is the real challenge. Can a flexible mix of in-house, outsourced, and hybrid models deliver both growth and customer experience? Join this roundtable to debate how brands can scale smarter, not harder.
Roundtable discussions are open to all retailers who register their interest ahead of the event on a first come, first served basis.
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Keynotes20 minsBrands across sectors – particularly retail – are facing significant challenges in an environment that’s changing rapidly. As consumer expectations continue to evolve, with a shift in mindset towards value and purpose and market disruptions becoming the norm, speed and adaptability are no longer optional, but they're essential. From real-time data and automation to flexible fulfilment models, this panel dives into the end-to-end strategies and operational mindset that enable supply chains to keep pace - or risk falling behind.
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Keynotes10 minsGet ready for a high-energy introduction to The Science of Shopping. In this bite-sized taster session, consumer expert Kate Hardcastle MBE distils decades of global experience into a sharp look at what really drives us to buy. Packed with surprising truths and powerful insights, it’s a snapshot of the bigger picture behind her groundbreaking work.
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Keynotes30 minsGet ready to discover the best suppliers in the retail and commerce industry! The ceremony takes place in the conference area.
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60 mins
A morning to celebrate leadership, innovation, and the power of women shaping the industry. RSVP essential.
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Keynotes20 minsIn today's crowded marketplace building a brand that grows beyond niche requires more than just great products and data, it demands purpose, operational precision, and cultural relevance. In this session we will explore the key pillars of purposeful scaling, staying anchored in your brand's identity, designing fulfilment and delivery as brand experiences, all while balancing long-term purpose with short-term performance.
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Keynotes20 mins
Gen Z isn’t just a new consumer base, they’re rewriting the rules of the supply chain. They demand speed without excuses, sustainability without greenwashing, and radical transparency powered by technology. In this talk, Opal will share how RFID, predictive quality, and last-mile innovation are transforming supply chains into trust-building ecosystems. We’ll explore how to meet Gen Z’s high expectations while strengthening resilience, cutting waste, and attracting the next generation of supply chain talent.
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Keynotes20 minsDashboards don’t make decisions, people do, and often too slowly. In today’s fast-moving world of ecommerce and retail, waiting on dashboards and reports is no longer enough. Drawing on real-world applications - from vendor-managed inventory with major retail partners, to autonomous vehicles and predictive maintenance deployments, this session will reveal how companies can accelerate decision velocity as a new competitive advantage. We will be exploring how AI and automation are transforming supply chains from reactive, human-driven dashboards into predictive, autonomous decision engines.
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Ruby Stage60 mins
Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Emerald Stage60 mins
Retail is no longer defined by product alone, but by the clarity and speed of supply chains. In this session, Tony Zasimovich will explore what it takes to build a connected, resilient and profitable retail network from origin to doorstep. Sharing DP World’s market insights and lessons from integrating Ports and Terminals, Marine Services, Logistics and Technology into one intelligent platform, Tony will discuss how retail logistics has the potential to unite global infrastructure with local expertise.
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Emerald Stage60 minsMeeting rising customer expectations for fast, affordable delivery requires more than speed - it demands a flexible, cost-effective fulfillment model. This session explores how to strategically position inventory closer to customers, streamline operations for 2-day shipping and enhance the last-mile experience. Learn how brands like Our Place, Makesy and Bloom are optimizing inventory, reducing fulfillment costs and creating memorable delivery moments. Attendees will walk away with practical strategies to future-proof fulfillment and improve both operational efficiency and customer satisfaction.
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Ruby Stage60 minsFor customers, every shipment carries more than just goods; it carries expectations, commitments, and trust. Monitoring in freight operations isn’t only about catching delays or securing cargo; it’s about reassuring people that what matters to them is safe, on time, and cared for. This session will explore how continuous visibility and proactive communication can transform monitoring into a true customer-experience enhancer. By blending security with service quality, businesses can turn operational oversight into moments of reassurance, creating peace of mind that deepens loyalty and strengthens brand relationships.
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60 minsEnjoy the event's sustainable vegetarian cuisine, while taking advantage of additional networking opportunities.
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Ruby Stage120 mins
Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Emerald Stage120 mins
Gain exclusive insights from real-world success stories and engage in hands-on learning with industry-leading solution providers. These interactive sessions dive into practical tools, strategies, and technologies shaping the future of supply chain, logistics and their impact across North American retail and logistics networks.
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Keynotes30 mins
Returns are no longer just a cost centre, they’re a strategic battleground where customer experience, sustainability, and profitability collide. As expectations for effortless send-backs rise, so do the operational and environmental consequences.
How do you design a return journey that protects margin without sacrificing loyalty?
Can circularity and convenience coexist in the same ecosystem?
And what if your biggest CX differentiator comes after the sale?In this session, we decode how future-facing brands are transforming reverse logistics from a sunk cost into a loyalty engine, aligning customer expectations with commercial realities and sustainability commitments.
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Keynotes20 minsWhat’s next isn’t coming, it’s already here. In this high-energy closing session, we’ll decode the boldest trends reshaping retail and logistics across America. Think AI that predicts, fulfilment that flexes, supply chains that think for themselves, and consumers who expect it all, and expect it now. Fast-paced, future-focused, and packed with real-world signals, this is your roadmap to staying ahead in a market that never sits still.
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